Sample Job Description for Technical Client Support Representative II
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Technical Client Support Representative II Job Overview
Technical Client Support Representative II Job Description Sample
Provides basic technical support and assistance to customers via e-mail, phone, or chat.
JOB LEVEL
A02
EDUCATION/DEGREE
High School Diploma or Technical Certificate
REPORTS TO
Supervisor
Salary Range
BASE 50%
$48,880
TOTAL 50%
$49,810
Job Responsibilities for Technical Client Support Representative II
Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team.
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Technical Client Support Representative II Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Self-Motivation | Level 3 |
| Attention to Detail | Level 3 |
| Effective Communication | Level 3 |
