Sample Job Description for Technical Client Support Representative III
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Technical Client Support Representative III Job Overview
Technical Client Support Representative III Job Description Sample
Provides basic technical support and assistance to customers via e-mail, phone, or chat.
JOB LEVEL
A03
EDUCATION/DEGREE
High School Diploma or Technical Certificate
REPORTS TO
Supervisor
Salary Range
BASE 50%
$59,340
TOTAL 50%
$60,470
Job Responsibilities for Technical Client Support Representative III
Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. May train or guide lower-level representatives. Possesses a deep understanding of the organization's products and services.
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Technical Client Support Representative III Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Self-Motivation | Level 3 |
| Attention to Detail | Level 3 |
| Effective Communication | Level 3 |
