Sample Job Description for Technical Solutions Support Engineering Manager
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Technical Solutions Support Engineering Manager Job Overview
Technical Solutions Support Engineering Manager Job Description Sample
Manages technical support to troubleshoot issues and engineer solutions for an organization’s products or systems.
JOB LEVEL
M02
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Director
Salary Range
BASE 50%
$139,490
TOTAL 50%
$152,790
Job Responsibilities for Technical Solutions Support Engineering Manager
Develops processes to gather technical requirements, identify and isolate issues, and deliver technical solutions. Ensures customer concerns and technical issues are resolved effectively, ensuring timely resolution and sustainable solutions. Monitors and allocates resources to ensure budget adherence and drive cost savings and operational efficiencies.
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| 4 | Senior Vice President of Engineering | The Senior Vice President of Engineering oversees engineering practices, systems, and designs to ensure compliance with organizational policies, industry standards, and regulatory requirements. Provides leadership and oversight to develop or improve technical products, systems, or processes that meet specified requirements and standards. Being a Senior Vice President of Engineering assists with planning and implementing engineering objectives, processes, and budgets to ensure activities align with the organization's strategy. Monitors and refines engineering processes, tools, and systems to ensure operational efficiency and quality of solutions. In addition, Senior Vice President of Engineering collaborates with senior leaders to develop engineering strategies, including facilities planning, manufacturing process design, the application of new technologies, and maintenance. Coordinates vendors and external partners to ensure availability, reliability, and quality of sourced materials or technology. Requires a bachelor's degree in engineering or related discipline. Typically reports to top management. The Senior Vice President of Engineering manages a business unit, division, or corporate function with major organizational impact. Establishes overall direction and strategic initiatives for the given major function or line of business. Has acquired the business acumen and leadership experience to become a top function or division head. |
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Technical Solutions Support Engineering Manager Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Business Process Improvement | Level 2 |
| Standard Operating Procedures (SOP) | Level 3 |
| Budgeting | Level 2 |