Delivers company training programs and workshops to employees and managers.
Monitors the effectiveness of training on employees using individual or group performance results. Collects feedback on sessions from attendees to use for future improvements to content and presentation. Develops new training program design and existing program enhancements including lesson plans and training aids. May specialize in a particular subject, training program, or function of the company. Training programs may typically include topics such as supervisory/management training, work skills training, team building, and communications.
Job Title | Job Description | |
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1 | Head of Employee Training & Development | The Head of Employee Training & Development collaborates with functional management teams to assess training and development needs as well as to gauge the effectiveness of established programs. Leads the development and implementation of all aspects of an organization's training programs, policies, and objectives to develop and maintain an effective workforce. Being a Head of Employee Training & Development reviews new training techniques and suggests enhancements to existing training programs. Develops a strategic plan to implement an efficient and responsive training services team and relevant programs. In addition, Head of Employee Training & Development oversees relationship with vendors to ensure outside training programs are effective and provide a good return on investment. May lead or contribute to a succession planning process. Requires a bachelor's degree. Typically reports to top human resources management. The Head of Employee Training & Development manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Comprehensive knowledge of the overall departmental function. Working as a Head of Employee Training & Development typically requires 8+ years of managerial experience. |
2 | Sales Coach/Trainer I | The Sales Coach/Trainer I designs and delivers training sessions on company products, business practices, and other topics as needed. Ensures the maximum effectiveness of the sales force by developing and implementing training programs. Being a Sales Coach/Trainer I requires a bachelor's degree in a related area. Monitors and reports on the effectiveness of training programs and may conduct initial needs analysis. In addition, Sales Coach/Trainer I typically reports to a supervisor or manager. Working as a Sales Coach/Trainer I typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. |
3 | Manager of Employee Training & Development | The Manager of Employee Training & Development researches new training techniques and suggests enhancements to existing training programs to meet the changing needs of the organization. Designs, plans, and implements corporate training programs, policies, and procedures. Being a Manager of Employee Training & Development ensures that training materials and aids are kept up to date and are effective. Contracts with vendors for employee participation in outside training programs. In addition, Manager of Employee Training & Development requires a bachelor's degree. Typically reports to a head of a unit/department or top management. The Manager of Employee Training & Development manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Manager of Employee Training & Development typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. |
4 | Sales Coach/Trainer IV | The Sales Coach/Trainer IV designs and delivers training sessions on company products, business practices, industry context, competitive information, and other topics as needed. Develops and implements sales training programs to prepare salespeople to discuss products and engage with potential customers or opportunities. Being a Sales Coach/Trainer IV monitors and reports on sales metrics to determine the effectiveness of training programs. Helps onboard new salespeople. In addition, Sales Coach/Trainer IV may conduct skill gap analysis and needs analysis to inform the creation or administration of new training programs. Requires a bachelor's degree. Typically reports to a supervisor or manager. Being a Sales Coach/Trainer IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Working as a Sales Coach/Trainer IV typically requires 7+ years of related experience. |
5 | Sales Coach/Trainer II | The Sales Coach/Trainer II designs and delivers training sessions on company products, business practices, and other topics as needed. Ensures the maximum effectiveness of the sales force by developing and implementing training programs. Being a Sales Coach/Trainer II requires a bachelor's degree in a related area. Monitors and reports on the effectiveness of training programs and may conduct initial needs analysis. In addition, Sales Coach/Trainer II typically reports to a supervisor or manager. Working as a Sales Coach/Trainer II typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. |
Skills | Proficiency Level |
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Innovation | Level 3 |
Time Management | Level 4 |
Problem Solving | Level 4 |