Also referred to as: Customer Contact Center E-Commerce Senior Support, Customer Service Senior Specialist E-Commerce
Requirements and Responsibilities

Chat Support Representative II responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a Chat Support Representative II ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, Chat Support Representative II typically reports to a supervisor or manager. The Chat Support Representative II works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Chat Support Representative II typically requires 3-5 years of related experience.

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