Also referred to as: Collections Specialist, Experienced, Collector II, Delinquent Account Collections Representative II
Requirements and Responsibilities

Collections Representative II is responsible for initiating calls to delinquent customers by phone, mail or personal visit to collect payments and settle accounts. Follows-up delinquent accounts, updates and maintains accurate financial records including accounting, receivable, and credit records. Being a Collections Representative II requires a high school diploma or equivalent. Typically reports to a supervisor. The Collections Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Collections Representative II typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification.

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