Also referred to as: At Risk Customer Support Representative III, Customer Service/Retention Representative, Senior
Requirements and Responsibilities

Customer Retention Representative III processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative III offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative III typically reports to a supervisor or manager. To be a Customer Retention Representative III typically requires 3-5 years of related experience. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function.

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