The salary of a Customer Retention Representative III in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of March 01, 2025, the average annual salary for a Customer Retention Representative III in the United States is $48,148. Salary.com reports that pay typically ranges from $43,063 to $52,152, with most professionals earning between $38,433 and $55,797.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $52,152 | $4,346 | $1,003 | $25 |
| Average | $48,148 | $4,012 | $926 | $23 |
| 25th Percentile | $43,063 | $3,589 | $828 | $21 |
An entry-level Customer Retention Representative III with less than 1 year of experience earns about $45,871. With 1-2 years of experience, the average salary increases to $46,251. For 2-4 years of experience, the pay typically rises to $47,237. Senior-level professionals with 5-8 years of experience earn around $48,566, and those with over 8 years of experience can expect an average of $49,941.
| Levels | Salary |
|---|---|
| Entry Level Customer Retention Representative III | $45,871 |
| Intermediate Level Customer Retention Representative III | $46,251 |
| Senior Level Customer Retention Representative III | $47,237 |
| Specialist Level Customer Retention Representative III | $48,566 |
| Expert Level Customer Retention Representative III | $49,941 |
| Entry Level | 5% |
| Mid Level | 4% |
| Senior Level | 2% |
| Top Level | 1% |
| Experienced | 4% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
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Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of March 01, 2025, our research reveals a significant shift in Customer Retention Representative III compensation over the past six years. For example, the median salary increased from $48,776 in 2023 to approximately $48,108 in 2024. (For a detailed analysis of Customer Retention Representative III salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Customer Retention Representative III information for you to search for. Click on search button below to see Customer Retention Representative III job openings or enter a new job title here.
Here are companies hiring for Customer Retention Representative III and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $48,148 | 67.2% | ||
| Bonus | $0 | 0.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $3,683 | 5.1% | ||
| 401K/403B | $2,022 | 2.8% | ||
| Disability | $963 | 1.3% | ||
| Healthcare | $8,352 | 11.6% | ||
| Pension | $2,600 | 3.6% | ||
| Time Off | $5,926 | 8.3% | ||
| Total Compensation | $71,695 | 100% | ||
The average annual salary of Customer Retention Representative III is $48,148. In case you are finding an easy salary calculator, the average hourly pay of Customer Retention Representative III is $23; the average weekly pay of Customer Retention Representative III is $926; the average monthly pay of Customer Retention Representative III is $4,012.
A Customer Retention Representative III's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Customer Retention Representative III earns the most in San Jose, CA, where the annual salary of a Customer Retention Representative III is $60,426.
The highest pay for Customer Retention Representative III is $55,797.
The lowest pay for Customer Retention Representative III is $38,433.
Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Training and Development: The process of improving the job performance of an individual or group through structured and planned training sessions.
Call Center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
