Field Service Supervisor

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Field Service Supervisor supervises field service personnel who perform on-site support and technical assistance with various products or equipment. Oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Supervisor researches and answers difficult customer questions about product features or issues and recommends appropriate upgrades. Implements methods, guidelines, and policies to facilitate efficient service delivery. Additionally, Field Service Supervisor acts as a source of guidance to assist with complex services or issues. Trains field service representatives to perform routine services and effectively handle customer complaints. Typically requires a bachelor's degree. Typically reports to a manager. The Field Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Field Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.