Also referred to as:
Casino Guest Experience Manager
Requirements and Responsibilities
Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Requires a high school diploma or its equivalent. Being a Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor.