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Also referred to as: HR Shared Services Associate II, Human Resources Service Center Representative II, Intermediate HR Service Center Representative
Requirements and Responsibilities

HR Service Center Representative II is responsible for responding to employee questions and inquiries about employee benefit programs and human resources policies. Maintains information systems, prepares appropriate documentation, and processes necessary paperwork. Being an HR Service Center Representative II resolves matters pertaining to employee benefit programs, including life, health, disability insurance, medical/dependent care spending accounts, COBRA, income continuance, and other paid time off as well as retirement and pension plans. May require an associate's degree. Additionally, HR Service Center Representative II typically reports to a supervisor or manager. The HR Service Center Representative II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be an HR Service Center Representative II typically requires 2 -4 years of related experience.

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