Incident Response Manager

Compensation Planning

Bonus Calculator

Develop a Job description

Pay Equity

Job Skill Model

Incident Response Manager manages all aspects of technical incident response from initiation to conclusion. Assesses the nature of the incident and determines what resources are needed to resolve the situation and restore service. Being an Incident Response Manager coordinates all efforts to contain and resolve the incident. Leads communications and conference calls with the team, stakeholders, customers, and others to provide updates. Additionally, Incident Response Manager documents all activities occurring during the incident following policy and using established methodologies. Conducts a root cause analysis for each incident to define follow-up action items and to make recommendations to stakeholders. Typically requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Incident Response Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Incident Response Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.