Insurance Claim Service Team Supervisor acts as team lead for a group of Insurance Claim Service Representative in a contact center setting. Monitors and evaluates interactions and workflow to ensure that quality and volume standards are maintained. Being an Insurance Claim Service Team Supervisor coaches and guides less experienced team members. Responds to and resolves complaints and complex claims issues. Additionally, Insurance Claim Service Team Supervisor ensures compliance with State Insurance Department regulations. Requires a high school diploma or equivalent. Typically reports to a manager. The Insurance Claim Service Team Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Insurance Claim Service Team Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.