Assistant Retail Store Manager - Museum jobs in San Jose, CA

ABOUT THE COMPANY:

Original Penguin is an American clothing line with roots in the 1950s and 60s, the brand specializes in clothing, footwear, and eyewear. Original Penguin embodies a mix of iconic American Sportswear with modern-minded style into a diverse range of products for a full lifestyle brand. Made for originals, by originals.

SUMMARY:

The Assistant Manager to help organize and run our retail stores to fill in for the Store Manager when needed. Assistant Managers ensure the sales team meets its goals of efficiency and customer satisfaction. Their direct responsibility is to ensure the store is replenished, marketing and promotional changes are executed to company directives in addition to supporting hiring, training sales associates, monitoring inventory, and ordering merchandise based on demand.

RESPONSIBILITIES:

Customer Experience

Ability to function as a role model at all times, ensuring that customers remain the top priority; ability to respond to all customer complaints or needs.

• Achieves excellent scores on secret shopper reports.
• Promotes merchandise and demonstrates product knowledge to customers and assists them with any requests.

Revenue Generation Responsibilities

• Shares vision and plans execution of store strategy in alignment with corporate and district initiatives.
• Supports store financial objectives in the areas of sales goals, comp store increases, sales per square foot, expense control, units per transaction, payroll percent and shrinkage.
• Analyze business reports consistently and develop strategy to maximize sales performance.

Operational Responsibilities

• Prioritizes workflow through successful planning and time management.
• Supports appropriate staffing levels based on business trends and payroll guidelines.
• Understands and complies with all company policies, procedures and operations.
• Supports the Store Manager on meeting the expectations for the maintenance and the physical appearance and cleanliness of the store.
• Recognizes problems, analyzes causes, and generates alternatives and solutions in partnership with the Store Manager.
• Demonstrates ability to convey company expectations.
• Communicates all loss prevention occurrences to the Store Manager, District Manager and Loss Prevention Manager.
• Supports the Store Manager in the reviews and audits store processes, transactions and paperwork to ensure compliance with company policies and procedures.
• Supports the supervision and motivates staff members.

Visual, Brand And Product Management

• Supports the Store Manager in the execution of all pricing strategies to achieve gross margin.
• Communicates store inventory opportunities to the Store Manager.
• Supports the planning and execution of store planograms.in timely manner.
• Shares and understands the company brand position.
• Supports the Store Manager in leading and executing replenishment of merchandise on the selling floor as needed.
• Monitors merchandise levels in stores and coordinates the balance of stock between stores to ensure that inventory levels are adequate.

People Responsibilities

• Supports Store Manager all PEI customer service standards are being met and modeled.
• Adheres to Human Resources standards following general practices.
• Supports the Store Manager in the recruits, selects, hires and develops diverse management level talent for the store.
• Holds teams accountable for achieving results and communicates with Store Managers opportunities.
• Manages conflict
• Empowers and involves the team in the decision making process while guiding the process.
• Receptive to feedback and fosters dialogue around solutions.
• Maintains confidentiality and meets own commitments.
• Supports Store Manager to ensure that all store associates are adhering to federal, state and local labor laws.

REQUIREMENTS:

• Ability to perform effective selling techniques.
• Energetic and positive attitude.
• 2 years of retail management experience
• Strong verbal and written skills
• Strong interpersonal communication and customer service skills.
• Customer service oriented - outgoing, friendly, and personable with a positive attitude.
• Must be able to stand for long periods of time on the sales floor
• Must be able to move and/or lift up to 25 pounds
• High school degree

BENEFITS:

• Employee discount
• Paid vacation and Personal time
• Healthcare plan: Medical/Dental
• Tuition reimbursement
• 401(k) plan & company match

The pay range(s) below are provided in compliance with state-specific laws. Pay ranges may vary on skills, experience and be different in other locations:

$21.50-22.50 hourly