Contact Center Director jobs in Bangor, ME

Our Job Corps programs provide life-changing services that help young people succeed in school, obtain good jobs, excel in their chosen fields, and serve as contributing members of their communities. We accomplish this through an intense commitment to safety, quality service, excellence, and partnerships.

This position is responsible for partnering with the Center Director in leading the center to meet PRH mandates and DOL goals. Provides oversight over the center and provides leadership to all departments, helping to ensure center success.

• Ensuring compliance with DOL, PRH, FAR, OSHA, the Federal Register, and other regulatory guidelines.
• Overseeing the communication and immediate application of all directives put forth by DOL/Equus.
• Auditing existing center systems to ensure that all departments follow DOL/Equus directives.
• Ensuring that fiscal expenditures are in line with Equus, FAR and DOL guidelines.
• Monitoring and providing departmental guidance to areas of concern where oversight is needed.
• Overseeing center participation on WIA Boards and Youth Councils
• Ensuring that an Industrial Advisory Committee is in place and assisting the center with recommendations on vocational offerings and training programs.
• Ensuring community involvement through community directed activities, work-based learning, and center participation in community events.
• Overseeing full implementation of the Career Development Services Systems plan.
• Coordinating efforts with other sub-contractors who may be providing support services on the center.
• Developing and training of staff leading to optimal student achievement.
• Assesses personnel needs and works with the Human Resources department to screen and interview potential staff. Recommends promotions, transfers, and merit evaluations within the department. Conducts and prepares performance appraisals.
• Clearly communicates and consistently models appropriate CSS and employability skills.
• Maintains accountability of staff, students, and property.
• Adheres to safety practices in all areas of responsibility.
• Fosters and sustains a conducive environment at the center, ensuring it remains free from harassment, intimidation, and disrespect, thereby ensuring a safe space for both staff and students to engage in work and learning.
• Other duties as assigned.

• Bachelor’s degree in human services, psychology, counseling, education, social science, business, communications, or closely related field.
• Eight years of related experience. Job Corps experience preferred.
• Three to Five years related supervisory experience.
• Experience working with diverse youth.
• A valid driver’s license in the state of employment with an acceptable driving record

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.