Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Guardian Healthcare is searching for a Director of Nursing at Kinzua Healthcare and Rehabilitation Center
Benefits for our Directors of Nursing (DONs)
Qualifications for our Directors of Nursing (DONs)
Are you flexible and always willing to jump in and help where you're needed? Are you conscientious about following policies and procedures correctly? Do you have excellent interpersonal and communication skills? Are you passionate about the rights of all to privacy, dignity, and well-being? If so, then this Director of Nursing position is the right fit for you!
About our company Guardian Healthcare
Guardian Healthcare is both our name and our philosophy.
We strive to make Service and People the pillars that set us apart in the delivery of skilled nursing and rehabilitation services in our communities.
Guardian Healthcare is a privately owned Healthcare Organization providing services to communities in Pennsylvania and West Virginia. Today, Guardian provides care in skilled nursing, personal care, and independent living unit settings. Guardian also operates ancillary divisions to provide pharmacy and rehabilitation services. These divisions were formed to provide excellent support to our patients' communities and neighbors in the surrounding areas.
Guardian Healthcare is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Guardian Healthcare's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.
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0 Contact Center Director jobs found in Jamestown, NY area