Contact Center Quality Assurance Auditor jobs in Portland, ME

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality Assurance
  • Maine Molecular Quality Controls, Inc
  • Saco, ME FULL_TIME
  • Quality Assurance/Regulatory Affairs Specialist I: Molecular Diagnostic Products

    Employer: Maine Molecular Quality Controls, Inc. (MMQCI) designs, develops, manufactures, and markets unique quality control products used by hospital laboratories to monitor the accuracy of tests for inherited disease, pharmacogenetics, oncology, and infectious diseases. MMQCI has developed technologies to stabilize DNA and RNA for use as quality controls and continues to pursue the discovery of novel techniques useful for the development of new quality control products. We are a small, growing company that offers a relaxed but challenging work environment.

    POSITION TITLE: Quality Assurance/Regulatory Affairs Specialist I

    BENEFITS:

    • Medical insurance
    • Dental insurance
    • 401(k)
    • Profit sharing plan
    • Vacation
    • Holidays
    • Sick leave

    How to apply: by Email/ No Phone inquiries accepted

    A cover letter is required.

    GENERAL SUMMARY:

    The Quality Assurance/Regulatory Affairs Specialist I is responsible for activities involving quality assurance and compliance with applicable regulatory requirements. Under the supervision of the Manager of QA/RA, the QA/RA Specialist I is responsible for the maintenance of policies, and management of procedures, that ensure quality compliance to MMQCI’s Quality System, based on federal Quality System Regulation 21CFR820. The successful candidate is experienced in using and maintaining a Quality System according to 21CFR820. It is expected that the QA/RA Specialist I will rapidly develop sufficient expertise to function independently. Maine Molecular is looking for the person with the energy and experience to step into this vital position in a growing company and grow along with us.

    PRINCIPAL DUTIES AND RESPONSIBILITIES:

    • Maintains MMQCI Quality System documentation to ensure compliance with established procedures and regulatory compliance requirements, including, but not limited to, Standard Operating Procedures (SOPs), Master Batch Records, Change Orders, Material Review Notices (MRNs) and Corrective and Preventive Actions (CAPAs).
    • Assists or performs internal audits and supplier audits.
    • Supports FDA, ISO, and customer audits.
    • Assists in the assembly Device Master Records for new products.
    • Maintains training documentation of all MMQCI employees.

    MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

    • Education Requirements: Bachelor of Science degree in Life Sciences and at least 5 years of employment in a cGMP regulated facility and at least 2 years of experience in Quality Assurance.
    • Good communication skills, written and oral, with excellent computer skills.
    • Excellent proof-reading skills are required.
    • Very detail oriented.
    • Knowledge of current GMP regulations is required.
    • Knowledge of ISO 13485 is preferred.
    • Experience in laboratory medicine is highly preferred.
    • A strong work ethic with the ability to work in a dynamic environment with changing priorities.
    • Ability to meet challenging timelines, in spite of obstacles.
    • Willingness to learn and pitch in as part of team
    • Ability to communicate clearly and constructively to correct non-conforming behaviors and practices.
    • Must be a nonsmoker due to product contamination prevention requirements.

    A cover letter is required.

    Contact Information:

    Human Resources

    Maine Molecular Quality Controls, Inc.

    23 Mill Brook Road

    Saco, Maine 04072

    LOCATION: MMQCI is conveniently located in beautiful southern coastal Maine, minutes from the Maine Turnpike, Portland International Jetport, and less than 2 hours from Boston. Close by are fabulous Portland restaurants, sandy beaches, and a plentiful supply of Maine lobsters! Many terrific outdoor activities are easily accessible including hiking, biking, kayaking, fishing, skiing and snowshoeing. We have a beautiful, state-of-the-art facility located in Saco, right next to the Eastern Trail. Come join us!

    Job Type: Full-time

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Parental leave

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Education:

    • Bachelor's (Required)

    Experience:

    • Quality Assurance: 2 years (Preferred)
    • ISO 13485: 1 year (Preferred)
    • Laboratory: 1 year (Preferred)
    • cGMP: 5 years (Preferred)

    Work Location: In person

  • 8 Days Ago

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Quality Assurance
  • Maine Molecular Quality Controls, Inc
  • Saco, ME FULL_TIME
  • Quality Assurance/Regulatory Affairs Specialist I: Molecular Diagnostic Products Employer: Maine Molecular Quality Controls, Inc. (MMQCI) designs, develops, manufactures, and markets unique quality co...
  • 8 Days Ago

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Contact center team
  • Allegacy Federal Credit Union
  • Westbrook, ME FULL_TIME
  • Job Title : Contact Center Team Lead Job Code : Reports To : Contact Center Assistant ManagerRole AccountabilityAt Allegacy, there’s a common thread that runs through all of us. It’s our commitment to...
  • 19 Days Ago

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Contact Center Representative
  • Sun Life
  • South Portland, ME FULL_TIME
  • You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fi...
  • 9 Days Ago

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Contact Service Center Coordinator
  • Appalachian Mountain Cl
  • Gorham, NH FULL_TIME
  • Contact Service Center CoordinatorLocation: Joe Dodge Lodge at Pinkham Notch Visitor Center Reports to: Contact Service Center Manager Hourly rate: $15.00- $17.00 Summary Description:Founded in 1876, ...
  • 26 Days Ago

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Contact Service Center Supervisor
  • Appalachian Mountain Cl
  • Gorham, NH FULL_TIME
  • Job Title: Contact Service Center (CSC) Supervisor Reports to: Contact Service Center (CSC) ManagerLocation: Pinkham Notch, NH Founded in 1876, the Appalachian Mountain Club (www.outdoors.org) is the ...
  • 26 Days Ago

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0 Contact Center Quality Assurance Auditor jobs found in Portland, ME area

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Pet/CT technologist 2,500 SIGN ON BONUS
  • RAYUS Radiology
  • Lewiston, ME
  • As a PET/CT Technologist, you will perform all Positron emission tomography (PET) and Positron emission tomography--comp...
  • 4/27/2024 12:00:00 AM

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Fire Sprinkler Inspector
  • Dean & Allyn, Inc.
  • Gray, ME
  • Maine Fire Sprinkler Inspector Dean & Allyn is a family-owned fire protection contractor based in southern Maine. Our te...
  • 4/26/2024 12:00:00 AM

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Float CT Technologist
  • RAYUS Radiology
  • Scarborough, ME
  • As a Float CT Technologist you will, operate CT scanner to produce images of the patient's body for diagnostic purposes ...
  • 4/24/2024 12:00:00 AM

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MR Technologist/Clinic supervisor
  • RAYUS Radiology
  • Brunswick, ME
  • RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Clinic Supervisor to join ...
  • 4/24/2024 12:00:00 AM

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Director of Finance
  • Spruce Point Inn Resort & Spa
  • Boothbay Harbor, ME
  • Overview This Executive Level position will oversee all aspects of the Finance/Accounting Department at the property. Th...
  • 4/24/2024 12:00:00 AM

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Quality Assurance Product Support Specialist II - $3K Sign On Bonus
  • Abbott Laboratories Inc
  • Scarborough, ME
  • **Quality Assurance Product Support Specialist II - $3K Sign On Bonus** Location United States - Maine - Scarborough Cat...
  • 4/23/2024 12:00:00 AM

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Supervisory Transportation Security Officer
  • Department Of Homeland Security
  • Portland, ME
  • Summary Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-sta...
  • 4/22/2024 12:00:00 AM

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Associate Dean, Clinic Operations and Quality of Care, and Associate Clinical/Clinical Professor, College of Dental Medicine
  • University of New England
  • Biddeford, ME
  • Position Details Position Information Position Type Faculty Faculty Track Non Tenure Position Title Associate Dean, Clin...
  • 4/22/2024 12:00:00 AM

Portland is a city in the U.S. state of Maine, with a population of 67,067 as of 2017. The Greater Portland metropolitan area is home to over half a million people, more than one-third of Maine's total population, making it the most populous metro in northern New England (an area comprising the states of Maine, New Hampshire, and Vermont). Portland is Maine's economic center, with an economy that relies on the service sector and tourism. The Old Port district is known for its 19th-century architecture and nightlife. Marine industry still plays an important role in the city's economy, with an a...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$47,133 to $59,939
Portland, Maine area prices
were up 1.6% from a year ago