Credit and Collections Supervisor is responsible for the activities and operations in the credit and collections department. Oversees the processing and verification of applications for credit and the solicitation for payment on overdue accounts. Being a Credit and Collections Supervisor investigates credit issues and suggests payment options to be approved. Ensures collectors follow all protocols, laws and regulations to collect payments efficiently. Additionally, Credit and Collections Supervisor may require a bachelor's degree. Typically reports to a manager. The Credit and Collections Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit and Collections Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
The primary purpose of this position is to monitor members’ delinquent accounts. This is accomplished by maintaining the control of late and/or delinquent loan accounts and pending late payment reminders. Other duties include performing follow-up telephone calls on delinquent loan accounts; maintaining accurate records on delinquent loan accounts; conducting in-depth research to include obtaining and analyzing credit reports and skip tracing agencies; and optimizing the collections on accounts while maintaining a strong rapport with members without jeopardizing the overall business interests of the Credit Union as well as performing other duties as requested.
Responsibilities include, but are not limited to:
Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Communication, Diversity, Innovation, It’s On Me, and One Team.
This job description is not an all-inclusive list of responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug free workplace and reserve the right to perform pre-employment substance abuse testing.