Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Established in 2002, American Digital Security is a leading provider of solutions defining the future of the security industry. American Digital Security is a vibrant and recognized leader in helping clients resolve critical business and educational issues by creating safe and secure environments that enable people to learn and be productive anytime, anywhere.
American Digital Security is a growing, culture-oriented company who has a passion for our customers. We are looking for employees who are able to work hard, play hard, and grow with us.
At American Digital Security , culture is everything. We pride ourselves on having a fun atmosphere and providing a flexible and engaging workplace for all of our employees. Whether it’s our annual customer golf event, or our quarterly all company meetings, we make sure that our employees are at the center of all we do. Though we love to have fun, we also love to work hard. Our team members are committed to always learning, growing and achieving at American Digital Security .
American Digital Security strives to be an active member in the local community. Each quarter, we give employees the opportunity to join us in our community service project. In the past we have organized back to school drives that provide much needed supplies, and Fill The Bus Christmas events that provide gifts for those less fortunate.
If you believe you have what it takes, and want to love what you do, then we encourage you to search through our current open positions below. If you find a position you feel that you think would be the perfect fit, we encourage you to apply.
American Digital Security – Kansas City, Missouri Area
Job Description
Inside Technical Support Specialist
This is an excellent job opportunity for you if you are ambitious, detail-oriented, and wanting to succeed. Our company is growing and expanding and we want you to grow with us. This position requires you to assist clients via remote connections and telephone support. This position requires implementation of current security technologies. You will also have to troubleshoot existing hardware/software technical problems, and provide users with network support. You are expected to come with solid troubleshooting skills and willing to put in the time necessary to become an excellent support specialist. Develop scripts and other automation processes to quickly solve problems. Technical Requirements: 2-4 years minimum experience providing technical support. Clear networking knowledge of DHCP, DNS, TCP/IP, network resource sharing and network switches. Impeccable communication and writing skills that is illustrated by your ability to interact with and gain the respect of customers. Compensation: depending on experience and knowledge. Benefits: Health insurance Paid after 90 days, Vacation Paid, personal and sick days Work Hours: Mon – Fri 8:00 AM to 5:00 PM Job Location: Liberty Missouri. Please, no phone calls about this job ***Recruiters please don’t contact this job poster *** Please do not contact job poster about other services, products or commercial interests American Digital Security LLC is an equal opportunity employer and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. Be part of our winning team and a very exciting work place at ADS. www.americandigitalsecurity.com
Networking, PC repair, PC troubleshooting, adaptability to new software, customer service, Computer hardware,
Company Description
ADS specializes in the design, system installation, and service of megapixel IP video surveillance, card access control, door intercom systems, and intrusion detection systems. We are a locally owned company that is growing rapidly and looking for the right candidates that fit our company culture.
Clear All
0 Help Desk Supervisor jobs found in Kansas City, MO area