Technical Support Manager jobs in Hillsboro, OR
Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Technical Support Manager jobs
Technical Operations Manager, Support Engineering, Support Engineering
- Amazon Web Services, Inc.
-
Portland, OR
FULL_TIME
-
- Engineering, Computer Science, IT Degree or equivalent experience.
- 7 years’ experience in managing engineering teams in high-paced operations environment with 5 years as a senior manager with a track record of success.
Apart from working on a broad spectrum of technical issues, an AWS Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
Our Engineers are also the “voice of the customer” and have a strong voice into the development teams for recurring issues or feature requests. As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role!
A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their complex technical issues.
Apart from working on a broad spectrum of technical issues, an AWS Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
Our Engineers are also the “voice of the customer” and have a strong voice into the development teams for recurring issues or feature requests. As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role!
A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their complex technical issues.
Key job responsibilities
Your role and responsibilities will include:
- Field technical support inquiries from customers.
- Complete analysis and present periodic reviews of operational performance.
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
- Make recommendations to customers about how new AWS offerings fit in their company architecture.
- Champion and advocate for customer requirements within AWS (be their voice).
- Work with some of the leading technologists around the world.
- Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.
- The right person will be highly technical, analytical, and have experience managing technical teams. In addition, this person will have a record of driving projects to improve support-related processes and the technical support experience and be passionate about the growth and success of AWS customers.
- Strong verbal and written communication skills also a must.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We are open to hiring candidates to work out of one of the following locations:
Portland, OR, USA | Seattle, WA, USA
- Hands on Technical experience in Security technologies
- Technical experience in AWS services
- Innovative-thinking balanced with a strong - customer and quality focus
- MBA or equivalent experience.
- Experience handling large enterprise technical customer escalations
- Exceptional people leadership and engagement skills and demonstrated ability to inspire and motive large teams of 25
- Project and program management experience in delivering key business outcomes
- Strong record of driving projects to improve operations and support-related processes and the right technical support experience.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,300/year in our lowest geographic market up to $222,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. - 29 Days Ago
Manager IV, Software (Technical) Support Engineer - (M4)
- Applied Materials, Inc
-
Hillsboro, OR
FULL_TIME
- Key Responsibilities Ensures that warranty costs incurred by Applied Materials meet the business unit's goals, via resolution of equipment problems encountered and elimination of recurring problems. L...
- 1 Month Ago
IT Project Manager - Portland, OR
- Triton Technical
-
Portland, OR
FULL_TIME
- Company Information Triton Technical is an IT and Audio/Video integration firm that designs and deploys complex integrated systems for the private mega-yacht industry. We have a high energy, fast-pace...
- 13 Days Ago
Project Manager [BHJOB13022_12706]
- Ignite Technical Resources.
-
Vancouver, WA
FULL_TIME
- On behalf of our client here in Vancouver, Ignite Technical Resources is looking for a Project Manager for a contract opportunity. Role: This will involve separation of IT/OT Infrastructure, Applicati...
- 4 Days Ago
Intermediate Product Manager [BHJOB13022_12686]
- Ignite Technical Resources.
-
Vancouver, WA
FULL_TIME
- On behalf of our client, Ignite Technical Resources is seeking an Intermediate Product Manager to join our client's team on a full-time permanent basis. The position can be based in British Columbia o...
- 11 Days Ago
Sr. Project Manager [BHJOB13022_12679]
- Ignite Technical Resources.
-
Vancouver, WA
FULL_TIME
- On behalf of our client here in Vancouver, Ignite Technical Resources is looking for a Sr. Project Manager for a contract opportunity.Role: The successful candidate is primarily responsible for succes...
- 13 Days Ago
Filters
- Current Active Filter
- Hillsboro, OR
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Technical Support Manager jobs found in Hillsboro, OR area
Healthcare Policy /Advocacy Coordinator (Cardiovascular) - Remote (NC/DC or neighboring states)
- Frankel Staffing Partners
-
Portland, OR
- Our client, a highly-regarded national medical association based in the Research Triangle Park, NC area, is actively rec...
- 4/28/2024 12:00:00 AM
Instruction Support Manager - REMOTE
- MasteryPrep
-
Portland, OR
- Ignite student success with unrivaled operational brilliance Organization meets opportunity in the role of Instructional...
- 4/28/2024 12:00:00 AM
Buffalo Wild Wings - Cascade Station - Support Manager
- Buffalo Wild Wings - Cascade Station
-
Portland, OR
- Do you have a passion for SPORTS, WINGS, and DEVELOPING PHENOMENAL TEAMS?! We offer: Great pay, bonus potential,...
- 4/28/2024 12:00:00 AM
Assistant Project Manager
- Rosendin Electric, Inc.
-
Hillsboro, OR
- Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy ...
- 4/28/2024 12:00:00 AM
CIO, PSG Business Unit
- Intel
-
Hillsboro, OR
- Job Details: Job Description: In Q4 2023, Intel announced PSG will be reported as a separate business unit beginning on ...
- 4/28/2024 12:00:00 AM
Data Center Production Operations Engineer
- Meta
-
Hillsboro, OR
- Meta is seeking a forward-thinking experienced Engineer to join the Production Operations Engineering team within Infra ...
- 4/28/2024 12:00:00 AM
Network Engineer
- Ledgent Technology
-
Hillsboro, OR
- Location : Portland, ORType : Full-Time, Direct HireSchedule : Hybrid (3 days in office)Travel : 10%Salary : $140k - $15...
- 4/28/2024 12:00:00 AM
Remote Manual Quality Assurance Engineer
- Insight Global
-
Portland, OR
- Position: Remote Manual QA Engineer Location: Broomfield, CO Duration: 6 Month Contract (Perm possible) Salary range: $9...
- 4/25/2024 12:00:00 AM
About Hillsboro, Oregon
Hillsboro (/ˈhɪlzbəroʊ/) is the fifth-largest city in the State of Oregon and is the county seat of Washington County. Lying in the Tualatin Valley on the west side of the Portland metropolitan area, the city hosts many high-technology companies, such as Intel, that comprise what has become known as the Silicon Forest. At the 2010 Census, the city's population was 91,611.
For thousands of years before the arrival of European-American settlers, the Atfalati tribe of the Kalapuya lived in the Tualatin Valley near the later site of Hillsboro. The climate, moderated by the Pacific Ocean, helped ma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$132,342 to $176,359
Hillsboro, Oregon area prices
were up 3.9% from a year ago
were up 3.9% from a year ago
What does a Technical Support Manager do?
Technical Support Manager in Muskegon, MI
ADBA members can rest assured that they have access to the latest technical information, interpretation of regulations and personal advice from our expert team.
December 19, 2019
Technical Support Manager in Spartanburg, SC
Candidates for this position would need good hands on management skills as well as experience managing client support in a technology environment (software). This position reports directly to executive management.
December 12, 2019
Technical Support Manager in Erie, PA
Some, called computer network support specialists, support information technology (IT) employees within their organization.
December 08, 2019