Wood Technologist gathers and analyzes data of wood properties to determine best use of wood. Requires a high school diploma with 2-4 years of experience in the field or in a related area. Being a Wood Technologist has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Additionally, Wood Technologist works under immediate supervision. Typically reports to forester. (Copyright 2024 Salary.com)
Join the Award-Winning Team at Marriott Courtyard Wood Dale!
Position: Part-time Guest Services Front Desk Set Schedule
Compensation: $18.00 - $19.50 per hour
Part-time schedule
Must have weekend availability!
Are you a seasoned professional with at least 1 year of Front Desk experience at a Marriott branded Hotel front desk, including expertise in Fosse PMS systems? If so, we'd like to hear from you. We are looking for individuals who are detail-oriented, teamwork enthusiasts, and thrive in the face of challenges. Your exceptional organizational and time management skills will be a valuable asset in this role. If you're seeking a job that offers flexibility and are open to working evenings and weekends to suit your personal life, you might be a perfect fit.
At Courtyard by Marriott Wood Dale, we are committed to fostering a positive workplace where all team members are celebrated for their unique qualities, just as we do for our guests and owners. Our dedication to creating an inclusive environment means we actively engage in open and honest conversations about race, equity, diversity, and inclusion. We strive to make a difference through training, recruiting, and promoting diverse talent to strengthen our workplace culture.
Essential Job Functions:
Greeting Guests: Extend a warm and sincere welcome to guests, using a positive and clear speaking voice. Listen attentively to guest requests, provide appropriate responses, and offer accurate information, such as outlet hours and local attractions.
Guest Registration: Efficiently complete the guest registration process by entering and retrieving information from a computer system. Confirm essential details, including the number of guests and room rate. Select suitable rooms based on guest preferences. Code electronic keys, certificates, and coupons as necessary. This role involves constant standing and movement within the front office areas.
Payment Processing: Verify and process credit cards for authorization using electronic methods. Handle cash transactions, make change, and maintain assigned house bank balances. Accept and record vouchers, travelers' checks, and various forms of payment. Perform precise, moderately complex arithmetic calculations using a calculator. Post charges to guest rooms and house accounts through computer systems.
Telephone Communication: Answer incoming calls promptly and engage in positive and clear English communication. Input messages into the computer system, retrieve messages, and convey their contents to the guests. Assist with retrieving mail, small packages, and facsimiles upon guest requests.
Guest Check-Out: Close guest accounts during check-out and ensure guest satisfaction. In the event of dissatisfaction, diligently research and attempt to resolve problems within established guidelines, which may involve escalating issues to a supervisor.
Conflict Resolution: Handle guest complaints with care, conducting thorough research to devise effective solutions and resolve issues such as room changes or credit problems. Maintain composure and vigilance, especially during emergency situations and periods of high hotel activity. Plan and execute detailed steps using sound judgment and discretion. Maintain cleanliness in corridors and service areas at all times.
Compliance and Safety: Adhere to all company policies and procedures, following safety and security guidelines and rules. Demonstrate knowledge of department fire prevention and emergency procedures and use appropriate protective equipment. Report any unsafe conditions, accidents, injuries, near-misses, property damage, or losses to a supervisor. Maintain a well-groomed appearance in accordance with specific standards outlined in the team member handbook. Assist other Front Desk Personnel as needed and perform any related duties as requested by a supervisor or manager.
Knowledge, Skills & Abilities:
The hotel may consider an equivalent combination of acceptable education and experience that provides the knowledge, skills, and abilities listed below when applicable.
Physical Demands:
Benefits:
Equal Employment Opportunity (EEO): Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Job Type: Part-time
Pay: $17.00 - $18.00 per hour
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Work Location: In person
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0 Wood Technologist jobs found in Hoffman Estates, IL area