Account Management Manager jobs in Rock Hill, SC

Mood, a private equity-backed company, is the world's leading in-store media solutions company dedicated to

elevating the Customer Experience. The Company creates greater emotional connections between brands and

consumers through the right combination of sight, sound, scent, social and systems solutions. Mood reaches more

than 150 million consumers each day through more than 500,000 subscriber locations in 100 countries around

the globe. Mood's clients include businesses of all sizes and market sectors, from the world's most recognized

retailers and hotels to quick-service restaurants, local banks and thousands of small businesses. For more

information, visit: www.moodmedia.com

SMB Account Management Specialist (Hybrid/Charlotte)

Mood is looking for a dynamic SMB Account Management Specialist (Hybrid/Charlotte) to help us grow

our core client base. The Account Management Specialist is responsible for providing opportunities for new business growth.

They educate clients on our products and services, analyze client feedback, negotiate with clients, and sell new services.

As an Account Management Specialist, your role is to help our Small and Medium Sized businesses be successful in

using all of Mood Media's product offerings that help them elevate their customer experience. A key part of your

role is to serve as a trusted advisor to Accounts assigned to you, and educate them on the broader offering that

Mood media provides.

Key characteristics we are looking for:

• Strong listening skills - able to actively listen to a customer, and develop true understanding of their
• needs 
• Excellent communication skills - being able to effectively communicate with internal teams, as well as with
• customers directly to deliver on customer expectations 
• Strong collaboration skills - at Mood, we know that all of our actions touch the experience of our
• customers. 
• We deliver and WIN as one team 
• Comfortable with Change, and Beyond - with significant innovation ahead of us, we are looking for talent
• that not only is comfortable with change, but talent that embraces change. 
• Talent that can help identify opportunities for improvement, and provide input into our roadmap to
• elevate our customer experience going forward 
• Self Starter - as a Mood SMB team member, we expect you to be proactive, and to be an opportunistic
• self-starter able to work independently

Essential Job Functions and Responsibilities: 

• Develop and maintain a relationship with your clients Be the champion for your client by understanding
• and advocating for their needs Through delivering value to your clients, re-contract and retain existing
• clients 
• Through education, effectively cross sell additional services and equipment to existing clients that benefit
• their business 
• As needed, liaise with internal teams to ensure resolution of customer facing issues in a timely and
• satisfactory manner (product team, finance team, customer service team etc.) 
• Actively mitigate churn, and process customer cancellations as needed in a timely manner Ensure brand
• standards are met for many of our franchise partners 
• Work within multiple client database systems (Oracle, various Control sites) to track and note account
• activity 
• Draft and submit all required paperwork (contracts, amendments, equipment orders, buyouts, etc.) 
• Uses independent discretion on a regular bases when interacting with personnel, clients and conducting
• research.

Qualifications, Education and Experience: 

• 2 years of experience in sales and/or customer service supporting SMB clients
• Strong organizational skills and attention to detail, with the ability to multitask
• Excellent written and verbal communication with a positive attitude
• Strong active listening skills, and ability to build rapport
• Strong problem solving skills, with solution oriented mind set
• Ability to use resources with little direction and guidance
• Graduation from an accredited four-year university/college in related course work preferred but not
• required.
• Affinity for technology, and ability to leverage technology such as Salesforce or similar system

What's in it for you: Competitive Salary plus commissions/bonus. Great medical, dental, vision, accident, critical

illness and flexible spending account options. Company paid short- & long-term disability and life insurance

options. Company paid holidays, floating holidays, and paid time off (PTO). 401(k) plan with company match. Paid

Volunteer time off.

Mood Media is an Equal Opportunity Employer M/F/Disability/Veteran 

Visit us online atwww.moodmedia.com

California Disclaimer:

We process personal information (“PI”) of California job applicants in the human resources (“HR”) context. Mood Media may collect your PI directly from you, such as when you apply for a position or become employed or engaged by us (e.g., identification/identity data, contact details, educational and employment data), over the phone or through paper documents such as applications for employment and consents to perform employment screening, in our notes or records we create about you, from others through interactions in the course of employment or engagement, from third parties (e.g., references and recruiters), or from public sources of data. This notice is designed to meet obligations under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the “CCPA”).