Account Manager develops relationships with smaller to mid-sized clients to increase revenue. Pursues relationships with potential new accounts and identifies business opportunities to upsell services/products to current and new businesses. Being an Account Manager drives retention and growth among customers by understanding their business needs and helping them succeed. Has detailed knowledge of products and services offered and ensures that products and services consistently meet client needs. Additionally, Account Manager maintains a cadence of communicating with customers to ensure client satisfaction and promote ongoing contract renewal. Advises internal teams on product and service improvements/suggestions based on client feedback. Provides sales quotes and responds to requests for proposals. May support higher-level account managers working with larger accounts. Typically requires a bachelor's degree. Typically reports to a manager. The Account Manager work is closely managed. Works on projects/matters of limited complexity in a support role. To be an Account Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
MP is a full-service HR and payroll services provider headquartered in Beverly, Massachusetts. Our powerful HCM platform and team of HR professionals provide a full range of solutions, from payroll and time and attendance to benefits administration, talent acquisition, HR consulting services and more to help clients reduce risk, ensure compliance, and streamline operations. This role is hybrid, 2 days in the Beverly office.
The Account Manager is a client focused role, responsible for maintaining the relationships with a specified set of clients. The Account Manager will both address general administration issues, as well as supporting clients with the ongoing use of iSolved. This position requires strong desire to provide excellent customer service, superior troubleshooting skills and attention to detail, expert knowledge of iSolved, and also the capacity to recognize and pursue growing the relationship with their clients through education and upsell & cross sell opportunities. This role will independently manage customer accounts, and exercise their discretion when analyzing unique situations and offering and best judgement and guidance for our customers.
The Account Manager role is a frequent point of contact for our clients and must make a powerful positive impression with every encounter.
WHAT WILL YOU DO:
WHO ARE YOU:
WHO WE ARE:
We offer competitive compensation, including a comprehensive benefits package that includes health insurance with an FSA option, retirement plans, paid time off, wellness benefits and opportunities for growth and professional development.
At MP, we understand the importance of employee engagement. We focus on building a strong company culture based on our core values. Our leading value is that we treat our employees as our most valuable resource.
MP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from qualified individuals of all backgrounds. If you require reasonable accommodation during the application or interview process, please inform us and we will make every effort to accommodate your needs.
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