Account Representative, Sr. jobs in Provo, UT

Why LVT:

LVT (LiveView Technologies) is making the world a safer place, and we need your help! Based in Utah, LVT is the world's leader in physical security platforms and data. With our systems in every state and working with Fortune 500 enterprise companies, we're positioned for vast expansion in the years to come. While we were founded nearly 20 years ago, we stay true to our roots of innovation, which has led to our consistent scaling of a rate of 100% year-over-year in the last 5 years. If you are looking for a market-leading organization with untapped potential, look no further than LVT.

We’ve been very intentional about our growth and profitability, which has driven our massive growth trajectory. We need self-motivated, innovative go-getters at every level to keep up with the explosive demand. At LVT, we provide a fulfilling career that allows you to live your best life at work and at home. We provide the culture to work smart and have fun while giving you the flexibility needed for yourself and your loved ones.

If you are looking for an opportunity with leadership, ownership, and accountability, and you're excited about contributing to a high-growth company with a strong foundation where you can make an immediate impact, read on!

Role Description:

As a Sr. Technical Account Manager for LVT, you own your book of business as the main point of contact for enterprise and strategic accounts. The purpose of this role is to ensure retention and foster growth within top client accounts.

Aside from ensuring world-class support and relationship management, you will proactively ensure optimal performance of the Live Units by taking time to understand the situation at hand. Solutions might then include remote troubleshooting, handling inbound requests from technicians, Premier Clients, and Partners, and working with Product teams to provide data and feedback that improves our current offering.

This role reports to the Manager of Technical Account team and you will work closely with the Client Success Managers as a partnership that provides the best possible client experience and facilitates the growth of our existing clients.

Responsibilities:

• Establish and improve strong client relationships to foster growth and maintain retention for top accounts through elevated customer experience and attention to detail.
• Primary point of contact for account escalations. You will work with the internal teams necessary to find a resolution
• Consult with clients to tailor device configuration and video analytic calibration settings that meet the client's objectives and needs
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• Calibrate, set up, and make adjustments to analytics on various IP camera models
• Diagnose and troubleshoot technical and complex issues related to hardware and software configuration, and IP camera analytics
• Effectively manage your time by categorizing and organizing tasks by priority
• Be responsive to your clients’ technical questions 

Qualifications:

• 5 years of relevant Technical Account Manager experience (Customer Success experience is a bonus or other roles that include customer-facing with trouble-shooting involved)
• Excellent communication skills, comfortable having phone conversations with clients, partners, and technicians
• Strong technical background in troubleshooting. Electrical or networking experience is a plus
• Ability to articulate technical concepts to non-technical audiences
• Experience setting up analytics for IP cameras
• Highly organized and can follow processes, with an eye for detail
• Able to re-conceptualize issues to discover practical solutions to complex problems
• Exercise wise judgment and identify root causes that go beyond treating symptoms
• You visualize complex scenarios and think strategically before jumping to conclusions
• Team player with high emotional intelligence
• Available to work primarily in-office 
• Shows professional decorum and thrives in a fast-paced environment
• Needs very little supervision or support from the rest of the team on standard support processes

Benefits

Paid Time Off, Paid Holidays, 401(K), Equity, Health, Vision, Dental, Voluntary Life Insurance, Wellness Program and best of all working with awesome people - ask about that when you speak with us!

HR Policy

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Must be authorized to work in the U.S.