Account Services Representative, Sr. jobs in Albany, NY

Overview

Scope of Responsibilities: Works under general supervision to see that the needs of ProAct clients and members are met. Build and maintain relationships with clients, brokers and consultants to maintain and grow ProAct’s book of business.  Relies on experience and judgment to plan and accomplish required tasks and goals.

Travel: Travel required; some overnight travel required.

Job Summary: As the primary point of contact for ProAct clients, the Account Manager is responsible for building relationships with new clients and coordinating internal parties and external vendors to meet and exceed client expectations. The Account Manager will work with operations to ensure proper execution in providing clients and members the best possible service and support. Regular onsite meetings with clients will be held to provide clients with information on their prescription plan and deliver recommendations for cost containment and continuous improvement.

Responsibilities

 Job Duties:

• Establish and maintain strong client and business partner relationships
• Champion the customer/client at all levels internally
• Adaptable to support incoming new sales
• Identify needs and requirements to promote Pro Act’s solutions and achieve mutual satisfaction
• Conduct reviews with existing business on a regular basis to provide insight into their prescription benefit, trends, and costs
• Respond to clients’ questions and ensure their problems are resolved
• Assist in the implementation stages of new clients, including employee orientation meetings
• Assist in the sales process to outline ProAct’s value proposition as it relates to our service offering
• Responsible for production of employee communication materials
• Responsible for the management of the renewal process of existing clients
• Assist in planning and implementing client educational forums and special events
• Attend on-site client service meetings, employee orientation meetings and health fairs
• Oversee contract administration
• Coordinate attendance and exhibits for trade shows, health fairs and all other special events
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Qualifications

Experience:

• Preferred: 3-5 years’ previous experience in Account Management, Client Service, or similar customer service-related field. 

Special Conditions of Employment:

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

Required Training:

• HIPPA Privacy & Security Course
• Fraud, Waste and Abuse Course

Job Skill Requirements:

• Business to business experience required
• Superior communication skills, both verbal and written
• Superior organizational skills
• Ability to multi-task and prioritize
• Coordinate and lead others in process improvement and change
• Flexibility and ability to work under and meet deadlines

Educational Requirements:

• Minimum: Associates Degree in business administration, management, marketing or similar field
• Preferred: Bachelors Degree in business administration, management, marketing or similar field

Management Skills Required:

• Client/Customer Service: Must provide timely and accurate responses to all business associates and clients
• Planning: Must develop effective plans, objectives and goals that achieve desired results in a timely manner
• Organization: Must organize work in a systematic way, establish clear lines of responsibility, and delegate effectively
• Communication: Must write and speak clearly and effectively at all levels, listen and be attentive to others
• Decision Making: Gather, analyze data and make and/or implement effective decisions in a timely manner
• Technology: Must use technology to its fullest potential to achieve department and corporate goals

Leadership Skills Required:

• Leadership: Gains acceptance of ideas and accomplishes goals through subordinates, peers and teams
• Personnel Development: Selects, trains, coaches and develops associates and teams for peak performance
• Teamwork: Must strengthen team performance by sharing information, establishing guidelines and celebrating success
• Empowerment: Demonstrates positive and active ownership of one’s responsibilities and fosters the same in others
• Employee Relations: Provides and solicits constructive feedback, evaluates performance and takes corrective action

Behavioral Traits:

• Intuitive/Open minded: Must be able to see opportunities, develop and implement creative solutions to complex problems
• Achievement Drive: Driven to achieve goals, objectives and results. Fosters a culture of continuous improvement
• Positive/Supportive: Inspires and shows faith in others, builds a positive and supportive work environment
• Flexibility: Ability to adapt to changing business needs. To balance multiple priorities and deliver under pressure