Account Services Representative, Sr. jobs in the United States

Account Services Representative, Sr. provides superior customer service to account holders by responding to questions about their account and processing transactions and fills in as teller as needed. May process account openings, closings, and distributions following standard procedures and regulations. Being an Account Services Representative, Sr. resolves customer issues and escalates complex cases to the appropriate bank staff. Knowledgeable about bank products and services. Additionally, Account Services Representative, Sr. identifies cross-selling opportunities as appropriate, and may refer customers to other bank resources. Requires a high school diploma or equivalent. Typically reports to a manager. The Account Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be an Account Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Sr. Customer Service Representative - Tampa, FL
  • Signode -Sr. Customer Service Representative
  • Tampa, FL FULL_TIME
  • Sr. Customer Service Representative - Tampa, FL

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    Description/Job Summary

    About Signode:

    With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

    We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a  materials, processes and automation technology that have revolutionized the sector.

    Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

    Benefits:

    Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

    Salary: 

    $20-$27

    Summary

    Provide a world class customer service experience for customers, field service technicians and salespeople. This includes entering and monitoring orders, ensuring customer’s disputes are addressed in a timely, efficient, and accurate manner to improve service level, and completing customer specific reports. This role collaborates with the Field, Commercial, Financial, and Supply Chain teams to ensure the customer’s expectations are being met, while striving to meet Signode’s mission and maintaining our values. The Senior CSR will manage orders that require greater attention to processing while coaching, mentoring, and assisting the Customer Service Representatives.

    Essential Functions

    • Answer incoming requests, via tickets, phone calls and Teams messages, courteously and consistently using established guidelines.
    • Accurately and efficiently manage the sales order entry process from multiple sources (EDI, email, phone, web shop, etc.) as it relates to account number (ship-to/sell-to), price, terms of sale, product, and quantity.
    • Actively review open orders daily to proactively resolve orders pending release or confirmation.
    • Maintain appropriate records and documentation for customer service and audit purposes.
    • Communicate with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
    • Investigate and resolve billing concerns by tracking shipments, researching price differences and entering return authorizations for approval, quoting special parts prices, and following up on credit hold orders.
    • Maintain backorder reports for highlight accounts.
    • Invoice orders that are unable to close automatically and review error report.
    • Monitor phone/staff coverage and lunches to ensure adequate staffing.
    • Run and distribute drop ship PO report.
    • Close return authorizations to generate credit memos.
    • Work closely with Warehouse, Purchasing and Accounting to invoice orders in a timely manner.
    • Coach, mentor, and assist the Customer Service Representatives.
    • Provide problem solving and continuous improvement by removing barriers that impact product quality, support, or on-time delivery and customer satisfaction.
    • First point of contact for outside departments with high priority customer concerns.

    Position Qualifications

    Education: High School Diploma or GED required.  Associates’ degree in Business or related field preferred.

    Experience: 5 years of previous customer service. Demonstrated ability to establish and sustain beneficial relationships with customers by mobilizing internal resources to achieve commitments and resolving customer issues. Proficiency in Microsoft Office (Excel, Word, etc.). ERP experience required.  Ticketing system experience, a plus.


    Functional Success Drivers: Possessing these certain competencies are what we require for an individual to be successful in this role.

    • Problem Solving
    • Detail Orientated
    • Interpersonal Savvy
    • Energy
    • Communication
    • Learning on the Fly

    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.

    The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

    Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

  • 12 Days Ago

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Call Center Representative
  • Health Matching Account Services
  • Houston, TX OTHER
  • Call Center Representative JOB DESCRIPTION SUMMARY The Call Center Representative is responsible for placing outbound sales calls, to drive sales of insurance policies to licensed sales professionals,...
  • 29 Days Ago

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REMOTE - Patient Account Representative II (Rev Cycle)
  • Patient Account Representative II (Rev Cycle) - UTHealth Houston Careers
  • Houston, TX FULL_TIME
  • What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in. This positi...
  • 1 Month Ago

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Sales Account Manager
  • Inside Sales/Marketing Representative
  • Lynnwood, WA FULL_TIME
  • Achieve Your Career Ambitions - Join Us as an Inside Sales/Marketing RepresentativeToday! Do you have an insatiable drive to succeed? Are you someone who thrives in a fast-paced, challenging, and rewa...
  • 3 Days Ago

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Sr Specialist - Account Management
  • Account Management - Energy Transfer Family of Partnerships Careers
  • DALLAS, TX FULL_TIME
  • Summary: The position of Sr. Specialist - Sales is a key player of the sales team. This position requires a driven individual with strong business acumen, excellent communication, relationship-buildin...
  • 1 Month Ago

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Assistant Director of Resident Services
  • Sr Companies Llc
  • Gulf Shores, AL FULL_TIME
  • Summary: Enhances and improves the SRIM experience specifically in Heartful Care for our residents and their families, demonstrates and promotes SRIM’s core value of the Golden Rule accepts management...
  • 5 Days Ago

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Data Center Sales Lead - Construction Services
  • Pkaza
  • Ashburn, VA
  • This opportunity is with a Leading National Contractor for their data center construction solutions business. This compa...
  • 5/23/2024 12:00:00 AM

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Outside Sales Representative
  • Titan America
  • Sterling, VA
  • Concrete Sales Representative II Titan Virginia Ready-Mix COMPANY DESCRIPTION: Titan America LLC, a leading company in t...
  • 5/23/2024 12:00:00 AM

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Inside Sales Representative
  • Stelvio Group
  • Herndon, VA
  • Inside Account Executive Herndon, VA (On-site) $40k - $60k Base + $20k Bonus My client is looking for two enthusiastic, ...
  • 5/23/2024 12:00:00 AM

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Dulles Airport Temp Part-Time Administrative Representative
  • Enterprise Holdings
  • Sterling, VA
  • Overview: Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car brands and h...
  • 5/22/2024 12:00:00 AM

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Director of Business Development,Trade Services and Data Centers
  • ESI Total Fuel Management
  • Ashburn, VA
  • Job Description Job Description About ESI ESI Total Fuel Management is a highly regarded engineering, manufacturing, and...
  • 5/21/2024 12:00:00 AM

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Representative - Inside Sales
  • Wesco
  • Sterling, VA
  • As a Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase...
  • 5/20/2024 12:00:00 AM

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Inside Sales Coordinator
  • Active Security Consulting
  • Sterling, VA
  • Job Type Full-time Description Description The successful Inside Sales Coordinator supports the needs of the Business De...
  • 5/19/2024 12:00:00 AM

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VP, Sales and Business Development - Commercial Services
  • JK Moving Services
  • Sterling, VA
  • Overview This key leadership position is responsible for the strategy, staffing, and execution of the sales and client r...
  • 5/19/2024 12:00:00 AM

Income Estimation for Account Services Representative, Sr. jobs
$44,828 to $56,820

Career Path for Account Services Representative, Sr.