General Description:
Must be 16 years of age or older*
The Operations Associate’s role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is a position where you will work with the a team to achieve results.
Primary Responsibilities
- Customer Service – You’re maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there’s no one they’d rather be talking to other than you.
- Executes pricing and signing – You can change ticket prices and signing on merchandise across the store better and faster than anyone!
- Replenish and restock the store: You understand the needs of the customer. When merchandise is getting low, you assist your sales floor peers and leaders by pulling and preparing merchandise to go the floor in order to ensure all of our customers have the styles and sizes they need.
- Receive and unload merchandise: You work with your co-workers to unload a truck and prepare the merchandise in the backroom.
- Backroom standards: You keep the stockroom safe, clean, and organized .
- Omnichannel: You will contribute to Omichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
- Merchandise strategy: You take the plans that have been communicated by leadership on where to place merchandise throughout the store and execute the plan with efficiency and detail. You understand the merchandising standards and work to deliver an outstanding customer experience by maintaining these standards as you flow goods to the sales floor.
- Participates in a learning environment: You absorb new information from your peers or training materials on our merchandise, shrink, safety, productivity, and other business processes.
About JCPenney:
At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.
Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise.
Job Type: Part-time
Pay: From $13.00 per hour
Expected hours: 10 – 34 per week
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
- Health savings account
- Life insurance
- Referral program
- Retirement plan
Payment frequency:
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Travel requirement:
Application Question(s):
- What does "Best in class customer service" mean to you?
- Would your availability include day shift (i.e. 8AM/9AM start time), or evening shift (i.e. 4PM/5PM start time), or a bit of both?
Work Location: In person