Administrative Services Director plans and directs the operations of an organization's staff and service functions. Oversees various internal service functions that typically include administrative/office, financial operations, facility maintenance/space planning, security, hospitality services, equipment and supply procurement, vendor management, and others. Being an Administrative Services Director monitors capital and operating budget spending. Designs and implements processes and policies that support efficient service delivery and meet the organization's changing needs. Additionally, Administrative Services Director sets departmental performance goals and standards of service. Utilizes data analytics to measure activity and drive continuous improvement. Requires a bachelor's degree. Typically reports to top management. The Administrative Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Administrative Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
_________________________________________________________________________________________________
Customer Service | Member and Provider Services Representative
Clearwater, FL
_________________________________________________________________________________________________
This is a fun, challenging, and motivating work environment with a career path and opportunities for growth!
Summary:
Premier Administrative Solutions (PAS) is a Third-Party Administrator (TPA) which provides a wide range of administrative services to insurance companies, sharing organizations, insurance marketing organizations, and employers. One such service is Member and Provider Services, where inbound calls, outbound calls and correspondence from members or covered individuals and their providers are managed.
This service is provided subject to service level agreements which mandate a high level of service, including telephone service, accuracy, call resolution and satisfaction. The Member and Provider Service Representative (MPSR) is critical to PAS’ success, effectively and efficiently handling calls and correspondence.
To best serve its clients and their members, PAS’ Member and Provider Service Department is organized into Teams, each serving a specific client and/or product they offer. Each Team is managed by a Supervisor, responsible for delivering service excellence and is provided the tools to do so. The number of MPSRs assigned to a team will vary based on the size of the client and volume of calls and correspondence related to the client.
Essential Duties and Responsibilities:
Primary Performance Expectations:
Performance review for each MPS Representative is ongoing, with formalized reviews quarterly. The results of the quarterly reviews will determine increases in responsibility, compensation, and incentive compensation. Performance expectations or goals are as follows:
Team Telephone Service Levels
Individual Production Level
Quality Level
_________________________________________________________________________________________________
Customer Service | Member and Provider Services Representative
Clearwater, FL
_________________________________________________________________________________________________
Qualifications and Competencies:
Education and/or Experience:
Certificates, Licenses, Registrations:
Computer Skills:
Environmental Factors/Physical Demands:
_________________________________________________________________________________________________
Customer Service | Member and Provider Services Representative
Clearwater, FL
_________________________________________________________________________________________________
PAS123
Clear All
0 Administrative Services Director jobs found in Clearwater, FL area