Admitting Supervisor jobs in Anchorage, AK

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.

Our vision: Alaska Native people are the healthiest people in the world.

Benefits include:

• Generous Paid Time Off and holiday schedule with 4 weeks paid vacation per year to start and 12 paid holidays.

• More than 19 Federal healthcare plans with plans for employee, employee plus one, and employee plus family available. ANTHC covers 80% of all health insurance premiums and 100% of Short-Term Disability, Long-Term Disability, Dental, Vision, Basic Life, and AD&D.

• 401(a) retirement plan; ANTHC will contribute 3% of your annual compensation to the plan account each year, with up to an additional 5% match with a 6-year vesting schedule.

• 403(b) retirement savings plan with pre-tax and Roth options. Flexible Spending Accounts for Health Care and Dependent care are also available.

• Onsite Child Care is available in a brand new education facility.
  

• Onsite free gym access. Additional gym, rock climbing wall and salt-water pool available at the Alaska Pacific University for a small fee per semester. Steep discounts on outdoor equipment rentals for your Alaskan adventures!

• Tuition reductions for employees and their eligible dependents at the Alaska Pacific University.

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

“ Opportunity to advance to Registration Coordinator after 6 months of hire with $1,000 sign on bonus ”.

Summary:

Under close supervision, the Admitting Front Desk Representative will be the primary contact for patients presenting to the Admitting Department and will assist with check-ins, basic customer service as well as navigating the ANTHC campus.

Be attentive, helpful and have a courteous attitude to all patients and co-workers. Empathetically listen to and understand patient concerns, requests and reason for visit to determine best way to assist. Communicate clearly and effectively with Admitting Registration Coordinators, supervisors and patients.

Provide an outstanding service experience for every patient.

Maintain a clean and professional appearance as set in the Admitting dress code guideline.

Must maintain cleanliness and sanitation of front desk area.

Remain current with all updates to Policies and Procedures. Remain current with all training.

Operate all aspects of the Admitting Front Desk Office computer systems with accuracy. Understand and use all available Admitting Office computer systems and programs.

Performs other duties as assigned or required.

Other information:

KNOWLEDGE and SKILLS

• Knowledge of Alaska Tribal Health System, ANTHC, and Alaska Native culture(s) and politics.
• Knowledge of customer service concepts and practice.
• Knowledge of the Privacy Act of 1974 and HIPPA Privacy Rule Act of 1966.
• Skill in oral and written communication.
• Skill in managing multiple priorities and tasks concurrently and meeting deadlines.
• Skill in establishing and maintaining cooperative working relationships with others.
• Skill in operating a personal computer utilizing a variety of applications.
• Skill in operating office equipment, including copiers and fax machines.
• Skill in operating multiple line telephone systems.
• Skill in working independently or as a team member.
Skill in dealing with distressed customers.

MINIMUM EDUCATION QUALIFICATION

High school diploma or GED equivalent.

MINIMUM EXPERIENCE QUALIFICATION

Non-Supervisory – One (1) year of Customer Service experience. An equivalent combination of relevant education and/or training may be substituted for experience.