Appeal Resolution Supervisor jobs in Fall River, MA

Oversees the shift-to-shift operations of the restaurant. Develops, directs, and supervises hourly Team Members to attain sales and profit objectives while maintaining the highest standards of food quality, beverage, service, cleanliness, organization, and sanitation.  

Supervises/Oversees

• All Hourly positions

Reports To

• General Manager

The Black Whale and Cisco NB Culture

• Visits every table to guarantee that our Guests have an outstanding experience every time they visit The Black Whale and Cisco NB.
• Resolves all Guest complaints “Plus One”, striving for a flawless recovery to build brand loyalty.   
• Promotes The Black Whale and Cisco NB mission, guiding values, and people principles; sets the standard for the restaurant through leadership by example.  
• Ensures a harassment-free environment for all Team Members and Managers.  
• Understands, complies with, and enforces:
• All Company policies, procedures, and operating standards.  
• All federal/state/local laws and ordinances.  

Financial Results

• Manages and makes adjustments to labor on a shift-to-shift basis while ensuring we don’t harm the Guest experience.
• Drives top-line sales.

Team Members and Managers

• Trains, coaches, and counsels Team Members and facilitates their development.  
• Clearly communicates to all Team Members and Managers.  

Operations/Standards

• Maintains professional restaurant and Team Member image, including restaurant cleanliness, proper uniforms, and appearance standards.  
• Upholds restaurant safety, sanitation, and security standards at all times, including handling chemicals safely.  
• Ensures building, equipment, furniture and fixtures are in good repair, clean and maintained on a regular basis.  

Key Competencies/Characteristics

• Is genuinely hospitable, warm, sensitive, and polite to our Guests.  
• Exhibits a neat, clean and professional image at all times.  
• Lives our mission, guiding values, and people principles.

Exhibits:  

• Excellent leadership and motivational skills.  
• Excellent interpersonal/listening/communication skills  
• Excellent problem resolution/Guest recovery skills.  
• Attention to detail and analytical skills.  
• Inspires cooperation and teamwork through self-confidence, positive attitude, and enthusiasm.  
• Is self-disciplined.  
• Remains positive and calm under stressful conditions.  
• Possesses basic knowledge in the use of basic computer technology (i.e., POS systems, Microsoft Office programs, etc.).   
• Strong commitment to serving others.  
• Dependable, trustworthy.  
• Commits to professional and personal self-development.