Appeal Resolution Supervisor jobs in the United States

Qualifications

·       Performance and Results driven

·       Must have ability to manage organize, plan and provide leadership to staff

·       Ability to develop and motivate staff to facilitate professional growth.

·       Must possess tact, diplomacy, and professionalism to effectively handle and deescalate all internal and external issues

·       Excellent knowledge or ability to develop such knowledge of Claims, Enrollment, Self-funded billing, benefits, and Customer within the Healthcare industry.

·       Proven ability to interface with internal/external customers and management at various levels.

·       Ability to think critically and resolve inquiries.

·       Excellent initiative taking and thinking out of the box abilities

·       Proficient with Microsoft Excel, Access, Word, PowerPoint and Outlook.

·       Excellent listening, written and verbal communication skills.

·       Ability to multitask and prioritize activities.

·       Ability and willingness to work in fast-paced, dynamic and challenging environment

·       Ability to effectively and efficiently meet and/or exceed time sensitive deliverables

·       Excellent attention to detail, analytical skill and ability to execute assignments with minimal guidance

• Exceptional interpersonal, professional relationship building abilities, to include influencing others and negotiation
• Must be able to prioritize work in an environment that changes frequently.
• Demonstrated excellent time management skills
• Project management skills is a plus

Ø  Education & Experience:

·       Associate degree in a Business-related field or equivalent work experience preferred.

·       Minimum of 5 years working within the Healthcare industry.

·       Minimum of 2-3 years of prior Supervisory Call Center related experience.

Hybrid of Choice:

Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.