Appeal Resolution Supervisor jobs in Westland, MI

Bringing smiles is what we do at FCR … for you and the customer. As a Customer Care Specialist working remotely in Detroit, MI and surrounding areas, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceFCR, an award-winning employment experience and company culture.

What You’ll be Doing

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

· Answer incoming communications from customers

· Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

· 6 months or more of customer services experience

· Reside within Oregon, Idaho, Montana, Wyoming, Michigan, North Carolina, or Tennessee

· High school diploma or equivalent

· Recognize, apply and explain your product or service knowledge

· Computer experience

· High speed internet (> 40mbps)

What You Can Expect

· Supportive of your career and professional development

· An inclusive culture and community minded organization where giving back is encouraged

· A global team of curious lifelong learners guided by our company values

· Competitive wages

· And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit www.mybenefits.ttec.com for more information.

A Bit More About Your Role 

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

About FCR

Our business is about making customers happy. That's all we do. Since 2005, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

FCR is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. FCR embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.