Application Support Analyst jobs in Rock Springs, WI

This is a remote opportunity for residents of OK, MO, IL, WI, TX, FL or NC. 

PRIMARY RESPONSIBILITIES

• Troubleshoots and resolves basic application issues and provides end user support.
• Monitors applications for issues in connection with maintenance, upgrades and implementations.
• Provides routine maintenance of supported applications and systems using existing procedures. Follows and stays current with internal processes, policies and procedures.
• Acts as the primary point of contact for on-going production maintenance, support and troubleshooting. Participates in on-call and after-hours support schedules.
• Serves as an IT liaison for basic issues, implementations and upgrades with a range of customers including system users. Maintains a positive relationship with the customer.
• Follows tasks as assigned in project plans for routine projects in order to support meeting milestones and timeframes. Performs standard system testing both unit and integrated.
• Troubleshoots and resolves routine application issues and escalates appropriately to application team members and manager.
• May assist in training delivery for projects, updates or upgrades.
• Reviews and analyzes efficiency of existing systems and escalates findings to team leaders.
• Performs other duties as assigned.

EDUCATION

• Bachelor's degree in computer science or related field, or equivalent years of experience and education

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.