Application Support Specialist jobs in Lompoc, CA

Salary Range: $34.67 - $47.81

Pay rates are determined based on experience and internal equity.

Position Summary:

The Support Specialist reports to the IT Manager.
Responsible for handling escalated technical support requests from frontline technicians, providing advanced troubleshooting, and serving as a bridge between Tier 1 support and IT engineers. Performs system diagnostics, resolves complex hardware and software issues, and ensures timely ticket resolution. Works well under stress and tight deadlines, providing excellent customer service to all end-users.

District Responsibility:

• Supports the District mission and values.

• Demonstrates respect, professionalism and courtesy to all patients, visitors, other providers and co-workers, as delineated in the LVMC “Commitment to Care”.

• Constantly use C-I-CARE principles when communicating with others.

• Participates in performance improvement activities.

• Engages in ongoing professional development.

Position Duties/Responsibilities:

• Respond to escalated helpdesk tickets that require advanced troubleshooting.

• Diagnose and resolve complex hardware, software, and network issues.

• Collaborate with IT engineers to escalate issues when needed.

• Ensure timely and effective resolution of IT support requests.

• Provide guidance and support to frontline support technicians.

• Maintain detailed documentation of issues and solutions.

Position Qualifications:

• Education: Associate’s degree in IT or related field (preferred).

• Experience: 3 years of technical support experience.

• Certifications: CompTIA A , Network (preferred).

• Skills/Ability:

  • Strong problem-solving and communication skills.

  • Knowledge of IT systems and troubleshooting techniques.

  • Ability to work under pressure and prioritize tasks.