Applications Engineering Manager jobs in La Crosse, WI

Applications Engineering Manager manages all solutions support activities, including the pre-sales scoping process and the post-sales design and implementation activities for complex technical products. Oversees sales demo preparation and delivery and facilitates technical requirements gathering sessions. Being a Applications Engineering Manager ensures the review of customer technical specifications is accurate and provides solid recommendations of specific products or services. Leads the planning and design of product configuration, custom solutions, enhancements, or upgrades and directs the delivery of problem resolution, repairs, or workarounds. Additionally, Applications Engineering Manager may deliver technical product training or information sessions to customers and internal audiences. Requires a bachelor's degree. Typically reports to a director. The Applications Engineering Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Applications Engineering Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Support and Applications Engineering Manager
  • W S DARLEY & CO
  • Chippewa Falls, WI FULL_TIME
  • Description

    About Darley

    Since 1908, Darley, a family-owned business, has driven steady growth while passionately serving the world’s first responder and tactical communities by providing high quality, safe and innovative products with unmatched commitment and service. Corporate headquarters is in Itasca, Illinois, while state of the art R&D and manufacturing operations are in Chippewa Falls, Wisconsin, and Janesville, Iowa. The Pump Division, located in Chippewa Falls, WI is currently seeking a Customer Support and Applications Engineering Manager to add to its growing team. This Job is located in Chippewa Falls, WI.


    Responsible for the processes and systems related to servicing customers and support of sales staff. Directs the delivery of administrative and operational assistance designed to promote revenue growth, productivity, and exceptional levels of customer satisfaction. Provides team members with the appropriate training, tools, direction and motivation to enable their success.

    Essential Functions

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    1. Deliver consistent and accurate shipping dates, warranty information, pricing, etc. from the Customer Service department.
    2. Works with the production team and ensures pump orders are entered at a lead time that is the best that can be achieved while considering capacity constraints.   
    3. Plan, coordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives successfully.
    4. Works closely with cost accounting and the operations team as needed to ensure healthy profit margins are maintained on all parts orders. 
    5. Ensure Customer Service team is providing timely and accurate information to customers inside and outside of W.S. Darley and ensures that all emails and phone call inquiries are addressed.
    6. Liaise with sales, engineers, shop managers/supervisors, and administrators to assist in prioritizing and tracking product delivery dates.
    7. Ensures all customer and/or sales visits are well accommodated with meals, drinks and of this highest hospitality and professionalism.
    8. Resolve service problems by clarifying the customer's complaint; follow up to ensure resolution of issue is resolved and communicated to the customer.
    9. Enters orders, handles applications questions and general email or phone support as needed to support team. 
    10. Approve quarterly warranty of parts or international customers.
    11. Provide leadership through effective communication of vision, active coaching, and development of staff.
    12. Develop and maintain training documentation and standard for the entire customer support team that display efforts to provide the best customer experience possible.
    13. Establishes metrics to track incoming work, ensure timely follow-up, and assess output of customer service department.
    14. Encourage team members to look for opportunities for process simplification and improvements.
    15. Leads the development of informational videos, frequently asked questions, applications guidelines, tutorials, new product support literature on the Darley website to heighten customer service and overall customer experience. 
    16. Implements improvements, new process, procedures to promote parts sales and revenue growth by using latest      technologies such as online ordering and shipment tracking. 
    17. May lead failure investigations with external and internal teams and handle customer communications.
    18. Gathers input from CS team/customers and presents recommendations and business case to sales and design engineering to create new products or make improvements to existing product lineup. 
    19. Responsible for providing backup for departmental functions when necessary.

    Other Duties

    1. Provide customers with product and service information.
    2. Respond to customer requests; enter orders and provide quotes.
    3. Verify information to ensure accuracy and completeness of data.
    4. Open customer accounts and maintain updates by recording account information.
    5. Ensure compliance with ISO standards within your department.

    Competencies

    1. Business Acumen.
    2. Leadership.
    3. Customer/Client Focus.
    4. Problem Solving/Analysis.
    5. Process Management.
    6. Communication Proficiency.
    7. Teamwork Orientation.
    8. Technical Capacity.

    Supervisory Responsibility

    This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.

    Work Environment

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This job may infrequently operate in an industrial manufacturing environment. 

    Travel

    Some overnight travel may be expected.

    Required Education and Experience

    1. Associate or bachelor’s degree in business management, engineering or related field or equivalent experience.
    2. More than 4 years’ management/supervisory experience
    3. More than 3 years’ customer service/product support experience, including applications engineering and preferably in a manufacturing environment.
    4. Proven proficiency in basic computer literacy to include a basic understanding of business software.

    Preferred Education and Experience

    1. Knowledge of and experience with Enterprise Resource Planning (ERP) software and/or inventory control software
    2. Ability to read and interpret blueprints or other schematics.

    Company Benefits

    Generous paid time off

    Paid Holidays- 9 paid days off 

    Tuition Reimbursement

    Health & Wellness Reimbursement

    Medical

    Dental

    Vision

    Life Insurance (paid for by company) 

    Short Term and Long-term Disability

    HSA with an employer contribution

    FSA

    401K/Roth with match and profit sharing

    AAP/EEO Statement

    W.S. Darley and Company provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics.


  • 10 Days Ago

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Testing and Certification Engineering Manager
  • Manpower Engineering
  • Thorp, WI FULL_TIME
  • Our client, a windows and door manufacturer in Medford, WI is seeking a direct hire, Testing and Certification Engineering Manager. This person would manage all aspects of the certification programs f...
  • Just Posted

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Testing and Certification Engineering Manager
  • Manpower Engineering
  • Stetsonville, WI FULL_TIME
  • Our client, a windows and door manufacturer in Medford, WI is seeking a direct hire, Testing and Certification Engineering Manager. This person would manage all aspects of the certification programs f...
  • Just Posted

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Testing and Certification Engineering Manager
  • Manpower Engineering
  • Westboro, WI FULL_TIME
  • Our client, a windows and door manufacturer in Medford, WI is seeking a direct hire, Testing and Certification Engineering Manager. This person would manage all aspects of the certification programs f...
  • Just Posted

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Testing and Certification Engineering Manager
  • Manpower Engineering
  • Curtiss, WI FULL_TIME
  • Our client, a windows and door manufacturer in Medford, WI is seeking a direct hire, Testing and Certification Engineering Manager. This person would manage all aspects of the certification programs f...
  • 26 Days Ago

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Testing and Certification Engineering Manager
  • Manpower Engineering
  • Owen, WI FULL_TIME
  • Our client, a windows and door manufacturer in Medford, WI is seeking a direct hire, Testing and Certification Engineering Manager. This person would manage all aspects of the certification programs f...
  • 26 Days Ago

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0 Applications Engineering Manager jobs found in La Crosse, WI area

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Staff Engineer I or II - Civil or Geotech
  • Braun Intertec Corporation
  • La Crosse, WI
  • Braun Intertec is seeking a Civil/Geotechnical Staff Engineer to join our La Crosse, WI team in May of 2024. We are exci...
  • 4/26/2024 12:00:00 AM

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Field Service Engineer 1 - Houston, TX
  • GE HealthCare
  • Houston, MN
  • Job Description Summary The Field Engineer I performs on time and accurate Preventative Maintenance in one or more modal...
  • 4/26/2024 12:00:00 AM

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Mechanic - Highway Maintenance Shop (Diesel/Heavy Equipment)
  • La Crosse County, WI
  • La Crosse, WI
  • Salary: Depends on Qualifications Location : West Salem, WI Job Type: Full Time Department: Highway Opening Date: 04/18/...
  • 4/26/2024 12:00:00 AM

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Welder
  • Trane Technologies
  • La Crosse, WI
  • At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solut...
  • 4/26/2024 12:00:00 AM

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Manufacturing Engineer-Projects
  • Trane Technologies
  • La Crosse, WI
  • At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solut...
  • 4/26/2024 12:00:00 AM

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Manufacturing Engineer II
  • Trane Technologies
  • La Crosse, WI
  • At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solut...
  • 4/26/2024 12:00:00 AM

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Sr Compressor Design Manager, Screw
  • Trane Technologies
  • La Crosse, WI
  • At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solut...
  • 4/26/2024 12:00:00 AM

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Operations Manager
  • Multi-Color Corp
  • La Crosse, WI
  • Description Build your Career with an Industry Leader Multi-Color Corporation and Fort Dearborn have merged and are now ...
  • 4/22/2024 12:00:00 AM

La Crosse is located on the western border of the midsection of Wisconsin, on a broad alluvial plain along the east side of the Mississippi River. The Black River empties into the Mississippi north of the city, and the La Crosse River flows into the Mississippi just north of the downtown area. Just upriver from its mouth, this river broadens into a marshland that splits the city into two distinct sections, north and south. According to the United States Census Bureau, the city has a total area of 22.54 square miles (58.38 km2), of which, 20.52 square miles (53.15 km2) is land and 2.02 square m...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Applications Engineering Manager jobs
$129,012 to $173,342
La Crosse, Wisconsin area prices
were up 1.3% from a year ago

Applications Engineering Manager in York, PA
Organizing interfaces between the Application Engineering and other Engineering groups.
December 29, 2019
Applications Engineering Manager in Stockton, CA
Engineering Manager, you will lead an engineering team in an agile environment building solutions.  The key to the success of this position is having strong & innovative approach to problem solving, great technical leadership, excellent communication (written and verbal, formal and informal), flexibility, and a self-motivated working style with attention to detail.
December 17, 2019
Applications Engineering Manager in Houston, TX
Working as a bridge between customers and engineering teams, Application Engineers use customer input and sales information to design or re-design, develop, test and implement complex software programs and applications.
November 27, 2019