Applications Support Technician jobs in Utica, NY

About Charles T. Sitrin Health Care Center:

As a preeminent health care provider, Sitrin is dedicated to providing compassionate, professional care, and continues to seek innovative solutions to meet the medical, social, behavioral, recreational, and support needs of those it serves with respect, dignity, and fiscal responsibility. Sitrin services include comprehensive medical rehabilitation, skilled nursing and respite care, a military rehabilitation program, residential care for individuals with developmental disabilities, dental services, child care, medically-affiliated adult day health care, assisted living, and affordable housing.

Job Description:

DEPARTMENT: Information Services

POSITION: Technology Support Technician

SUPERVISOR: Vice President of Human Resources and Information Technology/Director of Information Service

Duties:

• Provides staff support services including printer[NE1] and computer installation and maintenance.
• Assists with creation and maintenance of computer and network [NE2] accounts.
• Assists with receiving computers, equipment and peripherals and ensure the proper intake procedures are followed.
• Assists with configuration and deployment of computer hardware and peripherals.
• Reports inoperable equipment and offers proactive solution.
• Experience with Microsoft Office 365, Windows 10, and MacOS.
• Familiarity with networking, telephony, and basic virtualization techniques.
• Evaluates and recommends acquisition of computer hardware, software and peripherals to ensure agency goals are met.
• Participates in the planning for and the installation of computers and accessory equipment such as terminals and printers.
• Configures equipment and completes cable interfaces, referencing wiring diagrams and technical instructions and using special hand tools and testing equipment to validate proper performance.
• Assists with start of day procedure where applicable and reports and anomalies to management.
• Manages hardware and software inventory.
• Maintains records on machine performance and contacts appropriate technical personnel in the event of machine or software malfunction.
• Performs normal daily maintenance tasks, such as file backups and restoration and file reorganization as required by the various application procedures.
• Coordinates computer activities between the various departments.
• May assign and control both individual user and equipment security by use of "sign on" procedures.
• Provides phone and remote support for all users as needed.
• Conducts high-level root-cause analysis for service interruption; recommends and establishes preventive measures.
• Routinely completes Help Desk Tickets.
• Ability to handle multiple projects simultaneously.
• First level of response for telephone inquiries.
• Crafts custom scripts, reducing requirement of human interaction or suggests scripts that can bring efficiencies.
• Occasionally on call off hours.
• Communicates effectively with Information Services staff and leadership to ensure smooth systems operation.
• Excellent communication, problem-solving and organizational skills.
• Assists in preparing narrative and statistical reports where necessary.
• All other duties as assigned.
• Full Performance, Knowledge, Skills, Abilities and Personal Characteristics:
• High customer service standards.
• Ability to multitask.
• Adequate problem-solving skills.
• Time management skills.
• Demonstrated ability to remain confidential of all employee and patient-related information.
• Demonstrated understanding and implementation of the core values of the institution as it relates to the highest ethical standards.
• Familiarity with Microsoft Office products.
• Familiarity with proper Information Technology best practices.
• Familiarity with Smartlinx employee/payroll system a plus.

Requirements:

Qualifications:

Bachelor's degree in Information Technology, Computer Science or related field or Associates in Information Technology and 1 year experience or at least 4 years hands on experience in related employment.

Successful Candidates are:

• Experienced in Microsoft Office 365, Windows 10, and Mac OS
• Familiarity with Networking, Telephony, and basic Virtualization Techniques
• Able to handle multiple projects simultaneously
• Possess good communication, problem solving, and organizational skills

Additional Information:

Charles T. Sitrin Health Care Center Inc. endeavors to make applying for a position accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Department/Recruiter/Human Resources at 315-797-3114 or hr@sitrin.com.

Sitrin is an affirmative action/equal opportunity employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply.

Application Instructions:

Persons interested in applying for the above position, please submit the following documents by clicking on the APPLY NOW button.

• Resume/CV
• Cover letter describing your interest in this position

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