Assistant Guest Services Manager jobs in Cape Vincent, NY
Recently Added Assistant Guest Services Manager jobs
Guest Services Manager
- Crestline Hotels & Resorts
-
Syracuse, NY
FULL_TIME
-
$58,500 per year
Overview
The Guest Services Manager will assist in the planning, direction, coordination and execution of all activities and personnel within the Guest Services departments to include: Guest Services, bell/door, PBX, concierge (if applicable). The Guest Services Manager is responsible for ensuring that all Guest Services activities are carried out professionally, to standards and at the highest level of service. The Guest Services Manager will achieve desired outcomes through assisting in the creation, development and maintenance of a competent, motivated and empowered staff. The Guest Services Manager will effectively lead, train, coach, motivate, engage and provide feedback to the Guest Services staff on a daily basis.
Key Duties & Responsibilities- Leadership / Mentoring role for Hotel's Guest Services employees.
- Maintain complete knowledge of all Guest Services department policies/service
- procedures.
- Maintain complete knowledge of: a) all hotel features and services b) all room types,
- rates, special package and promotions c) daily arrivals / departures / room availability d) scheduled in-house group activities
- Complete daily walk-through of Guest Services department areas observing the following
- and instructing designated personnel to rectify any organization deficiencies: Staffing -numbers, appearance, attitude Operational cleanliness and maintenance Service -appearance, merchandising, attitude General crispness, quality and consistency of operation Storage areas -organization, cleanliness, inventories and care of equipment Review and respond to daily operational demands as it relates to the hotel.
- Prepare weekly, monthly, quarterly and yearly departmental financial and payroll
- forecasts.
- Monitor and handle guest comments.
- Monitor security of public areas of the hotel.
- Establish par levels for supplies and equipment. Monitor effectiveness of departmental staffing guide Provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth and development.
- Monitor interviewing and selection of all departmental positions to ensure consistency in administering direction, development of quality, depth and growth, and maintenance of positive motivation, morale and efficiency.
- Create and maintain a quality, professional work environment.
- Administer performance evaluations for all departmental employees.
- Anticipate guests and employees needs and respond promptly.
- Promote positive guest relations at all times.
- Conduct pre-shift meeting to review information pertinent today's business.
- Facilitate departmental strategic planning meetings.
- High School Graduate.
- Minimum of 2 years management experience in various Rooms Division positions.
- Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required.
- 3 Days Ago
Spa Guest Services
- Inns of Aurora Resort & Spa
-
Aurora, NY
FULL_TIME
- $18.00 per hour with growth opportunities. Higher rate may be available with evening availability.The essence of the role of our Guest Services team is to provide excellent, caring customer service to...
- 8 Days Ago
Guest Services Leader
- Pilot Flying J
-
Liverpool, NY
FULL_TIME
- Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. ...
- 9 Days Ago
Guest Services Coordinator
- Sun Communities & Sun Outdoors
-
Henderson, NY
FULL_TIME
- Are you a customer service all-star who is looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun RV Resorts and embark on an exciting new opportu...
- 11 Days Ago
Guest Services Supervisor
- Mirbeau Hospitality
-
Skaneateles, NY
FULL_TIME
- Guest Services Supervisor - Mirbeau Inn & Spa About Us For nearly 20 years, The Mirbeau Companies have successfully developed and managed European inspired boutique hotels, spas and resorts. Family-ow...
- 3 Days Ago
Guest Services Receptionist
- Riveredge Resort
-
Alexandria, NY
FULL_TIME
- We are looking for highly organized candidates with excellent people skills for the position of Guest Service Representative. Guest Service Representatives are responsible for providing front desk ser...
- 4 Days Ago
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0 Assistant Guest Services Manager jobs found in Cape Vincent, NY area
Part Time - Houseperson (Teen Academy) - ZYUMB
- InterContinental Hotels Group
-
Watertown, NY
- Are you ready to be a part of our Teen Academy? The Teen Academy?program is?a summer work + internship program which?beg...
- 6/14/2024 12:00:00 AM
Restaurant Service and Kitchen Team (3042)
- Panda Restaurant Group, Inc.
-
Fort Drum, NY
- Service and Kitchen Team Associates Join us as a Service and Kitchen Team Associate We're looking for friendly team play...
- 6/14/2024 12:00:00 AM
Recreation Assistant (Lifeguard) NF-02
- Army Installation Management Command
-
Fort Drum, NY
- Summary This position is for Directorate of Family and Morale, Welfare and Recreation (FMWR) at Fort Drum, New York. FMW...
- 6/13/2024 12:00:00 AM
Assistant Restaurant Manager
- Popeyes
-
Watertown, NY
- . We are seeking a Restaurant Manager to join our team! You will be responsible for providing customers with a memorable...
- 6/12/2024 12:00:00 AM
Restaurant Manager
- Olive Garden
-
Watertown, NY
- $55000 per year - $58000 per year Our Winning Family Starts With You! Check out these great benefits: Commitment to Qual...
- 6/12/2024 12:00:00 AM
Restaurant Manager
- Baskin Robbins
-
Evans Mills, NY
- The Wolak Group is currently hiring for a **Restaurant Manager** to join our network! We are an established Dunkin Franc...
- 6/11/2024 12:00:00 AM
Assistant Restaurant Manager
- Baskin Robbins
-
Adams, NY
- The Wolak Group is currently hiring for an **Assistant Restaurant Manager** to join our network! We are an established D...
- 6/11/2024 12:00:00 AM
Restaurant Manager
- Baskin Robbins
-
Carthage, NY
- The Wolak Group is currently hiring for a **Restaurant Manager** to join our network! We are an established Dunkin Franc...
- 6/11/2024 12:00:00 AM
About Cape Vincent, New York
Cape Vincent is a town in Jefferson County, New York, United States. The population was 2,777 at the 2010 census.
The town is in the northwest part of the county. In the town is a village also called Cape Vincent. Both town and village are northwest of Watertown.
According to the United States Census Bureau, the town has a total area of 89.8 square miles (232.7 km2), of which 56.4 square miles (146.0 km2) are land and 33.5 square miles (86.8 km2), or 37.28%, are water. The northwest border of the town is the St. Lawrence River, and the western border is Lake Ontario. Much of the town is on a p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Assistant Guest Services Manager jobs
$31,890 to $43,447
Cape Vincent, New York area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does an Assistant Guest Services Manager do?
Assistant Guest Services Manager in Memphis, TN
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
April 01, 2023
Prepares for departmental pre-shift huddles or briefings by giving them culture training topics and pertinent hotel information.
May 19, 2023
Assistant Guest Services Manager in Vail, CO
Provides support to the valet/bell team by assisting with parking/retrieving vehicles, ensuring proper labeling of luggage and vehicles, and providing shuttle rides to guests if needed.
April 17, 2023
Maintains knowledge of room details as well as rates, packages, discounts and group package plans in order to process reservation requests or cancellations if needed.
May 19, 2023
Assistant Guest Services Manager
Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company.
December 24, 2022
Assist in the management of the GSA team, ensuring that staff members capitalize on sales opportunities, deliver outstanding guest service, and efficiently and accurately administer ticket and membership sales processes.
December 27, 2022
Demonstrate knowledge of all services/features, hotel facilities, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities in order to promptly and accurately respond to guest inquiries.
January 14, 2023
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
March 21, 2023
Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
May 10, 2023