ATM Manager (Service & Operations) jobs in Sterling Heights, MI

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

Demonstration experience in Managed Services in any one of the following: Human Resources, Total Rewards, L&D, Payroll, Change Management, Human Resources Technology; Experience delivering value to clients in challenging business environments.  Applying problem-solving and business analysis, including exhibiting flexibility to navigate through unanticipated situations; Managing multiple priorities simultaneously utilizing project management, critical thinking, and problem-solving skills. 

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Minimum Years of Experience:
10 year(s)

Preferred Qualifications:

Preferred Knowledge/Skills:

Demonstrates extensive-level knowledge and proven record of success in human resources policies and practices, preferable within a professional services environment, including, but not limited to the following areas related to internal operations of a global network of professional services firms:

• Talent management, Performance management; and,
• Human Capital policy interpretation and Human Resources technology implementation.

Demonstrates extensive-level, abilities success with managing the identification and addressing of client needs:  

• Demonstrates knowledge about Managed Services, maximizing resource sharing and enabling the delivery of the firm to our clients through line of service and crossline of service staffing; Human Capital metrics, and employee relations;  
• Drives Human Capital strategies, goals and critical achievement targets; Budget, workforce planning, utilization, and forecasting; Succession plan development and Alternative talent pools including global workforces and third-party labor; 
• Develops and sustains meaningful client relationships, understands a client's business and technology to identify, pursue, and ultimately obtain additional consulting opportunities; 
• Defines resource requirements, project workflow, budgets, billing, and collection or coordinating complex written and verbal materials; 
• Acquires knowledge of current business issues to deliver results and develop process improvement strategies; 
• Understands business problems in the form of functional and technical requirements while using innovative thought leadership in the creation of solutions; 
• Creates a positive work environment, collaborates with team members while meeting client expectations, encourages improvement by offering meaningful feedback in a timely manner and keeping leadership informed of progress; 
• Serves as a trusted advisor to partners/leaders offering support with issues, concerns, develop and execute action plans across all areas of our people strategy including performance management, rewards and recognition, succession planning, retention efforts, and workforce planning to address short- and long-term needs/skill gaps;  
• Understands key technologies that support human capital initiatives, and expresses a desire to upskill on new tools and identify process improvements; 
• Collaborates with various teams to mitigate risk, address, and support staff members; 
• Understands and captures business processes and identifies opportunities to increase efficiencies; and,
• Works and collaborates with multicultural teams in multiple locations.