Banquet Captain - Casino jobs in Binghamton, NY

Description

Summary

The duties and responsibilities of a Banquet Server are generally to provide exceptional customer service throughout the entire event process to ensure the highest standard of customer satisfaction.This individual will promote a safe and welcoming working environment and work with the Banquet Manager to ensure maximum efficiency.

Essential Functions

• Signin and reportto the Banquet Manageron time and in full uniform.
• Performbanquet set up and serviceas outlined in the Banquet Event Order.
• Greetguests upon their arrival to function.
• Relayfood orders and retrievebeverages.
• Followstandard procedures for banquet service, including set up and side duties.
• Presentin professional appearance and mannerisms.
• Workcooperatively with the banquet department to assure smooth operations.
• Performother related duties as assigned by the Banquet Manager.
• Relay important information about orders, allergies and special requests to the appropriate person.
• Respond urgently and appropriately to any concerns.
• Assistin table and banquet room clean up.
• Maintain a high level of cleanliness and awareness of sanitary practices.
• Anticipate guests’ needs and exceed customer service expectations.

Qualifications

Education & Experience

• High school diploma or equivalent
• Knowledge of basic banquet service
• Previous server experience is preferred, but notrequired.
• Fluency in other languages beneficial

Requirements

• Authorized to work in the United States
• Maintain composure in a fast-paced environment.
• Carry large trays or multiple plates of hot food to serve guests.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Deal effectively and interact well with coworkers and guests.
• Transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
• Operate beverage equipment, e.g., coffee maker with or without reasonable accommodation.
• Ability to stand for long periods of time with or without reasonable accommodation.
• Effective verbal and written communication English skills.
• Ability to follow verbal directions in a fast-paced and dynamic environment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job and may change at any time. Core Hotels and Resorts is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, business need and fit for the organization.