Benefits Supervisor jobs in Ada, MI

We are an independent, locally-owned health and Medicare insurance agency looking for an enthusiastic, detail-oriented individual to serve as an Administrative Assistant / Medicare Account Manager.

This candidate will play a crucial role in supporting the efficient operation of our agency, as well as providing administrative support to 3 internal Medicare Sales Agents. This position requires excellent organizational skills, a strong commitment to accuracy, and the ability to joyfully engage with current clients and prospective clients.

Responsibilities:

• Client Support: Serve as the first point of contact for clients, providing assistance with inquiries, scheduling appointments, and directing them to the appropriate resources within the agency.
• Administrative Support: Perform general office duties such as answering phones, responding to emails, filing paperwork, and maintaining office supplies inventory.
• Data Entry and Record Keeping: Accurately input and maintain client information and other relevant data in our systems while ensuring compliance with Medicare guidelines and regulations.
• Documentation Assistance: Assist in the preparation and processing of Medicare enrollment forms, claims, appeals, and other documentation as needed.
• Appointment Scheduling: Coordinate and schedule client appointments for (3) internal Medicare Sales Agents, ensuring timely follow-up and adherence to scheduling protocols.
• Quality Assurance: Conduct regular audits of client files and documentation to ensure accuracy, completeness, and compliance with Medicare standards.
• Communication: Facilitate communication between clients, Medicare Sales Agents, healthcare providers, and other stakeholders to ensure smooth coordination of services and resolution of issues.
• Marketing: Create and manage various social media posts and client-facing publications.
• Training and Support: Provide guidance and support to clients regarding Medicare benefits, eligibility criteria, enrollment procedures, and post-enrollment resources.

Qualifications:

• Education: High school diploma or equivalent. Additional education or certification in healthcare administration or a related field is preferred.
• Experience: Prior experience in an administrative role, preferably in a healthcare or insurance setting. Familiarity with Medicare regulations and compliant marketing practices is a plus.
• Computer Skills: Proficiency in Microsoft Office suite (Word, Excel, Outlook) and experience with electronic CRM systems or similar database software.
• Communication Skills: Excellent verbal and written communication skills with the ability to interact professionally with prospective clients, current clients, referral partners, and the internal team.
• Organization and Attention to Detail: Strong organizational skills with the ability to multitask, prioritize tasks, and maintain accuracy in a fast-paced environment.
• Customer Service: Commitment to providing exceptional customer service and a positive client experience.
• Adaptability: Ability to adapt to changing priorities and work effectively both independently and as part of a team.
• Ethical Standards: Maintain confidentiality and adhere to ethical standards in handling sensitive client information.

We offer opportunities for professional growth and development within our organization. This position typically operates in a professional office environment. Regular hours may include evenings or weekends during peak periods or special events.

Join our team and make a meaningful difference in the lives of Medicare beneficiaries by ensuring they receive the support and services they need to navigate this complex healthcare program with confidence and peace of mind.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement

Schedule:

• Monday to Friday 9:00 AM - 5:30 PM

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Grand Rapids, MI 49546 (Required)

Work Location: In person