Billing Systems Manager jobs in Palatine, IL

• Responsible for planning, organizing, and leading billing operations team, including setting strategic direction, development and mentoring
• Responsible for the billing process driving continuous operational improvement, specifically replacing manual effort with automation where possible
• Assist with billing activities as required based on sales volume and team needs
• Ensure the accuracy of billing reports and metrics and use the information to lead productivity and accuracy of the billing team
• Drive processes to capture special programs/promotions/discounts upfront so that such items are accurately reflected on initial billing
• Liaise with Business Operations, Sales, Delivery, Tax and other departments for error resolution and operational improvement
• Develop and manage effective billing strategies aiming to decrease DSO and increase working capital
• Respond to escalated inquiries from customers, and research/resolve outstanding credit issues
• Monitor billing activities on a daily/weekly/monthly basis; resolve complex billing matters as they arise
• Coordinate billing audits and compliance activities as needed
• Ensure all customer portal accounts are effectively managed including accuracy of reports for distribution to various departments
• Maintain customer relationships to ensure prompt resolution of problems
• Prepare reporting used for month-end close
• Contribute to and/or manage additional operational areas as needed
• Drive process improvement initiatives related to workflow to drive efficiencies
• Collaborate cross functionally with other teams to improve AR process and provide excellent service to all customers, both internally and externally
• Develop and maintain effective policies, procedures, and KPIs in order to maximize the effectiveness within the organization
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
• Support ERP and technology upgrade projects related to billing

• 7 years of billing experience
• 3 years' experience leading a multifaceted team
• Bachelor's degree required in finance, accounting, or a related field
• Expertise in using Certinia for financial management and billing
• Strong understanding of financial policies, practices, and legal regulations
• Excellent organizational, leadership, and communication skills.
• Proficient in the use of Microsoft Office, specifically Excel (e.g., Pivot tables, VLOOKUP's).
• Demonstrated leadership and management skills including the ability to coach, develop, and manage the performance of a team of professionals.
• Ability and desire to take on a variety of projects and prioritize competing priorities to align with business needs and strategy.
• Ability to supervise, mentor, and develop staff members in a team-oriented and dynamic environment.
• Possess a hands-on mentality to help meet business goals and invoicing deadlines
• Proficiency in Certinia and other financial software; NetSuite and OpenAir a plus
• Strong analytical and problem-solving skills
• Attention to detail and accuracy
• Ability to manage and lead a team
• Excellent communication and interpersonal skills
• Your willingness to question the status quo, a desire to drive change and a passion to join a growing accounting organization is preferred

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