Business Development Officer (Select Customer) jobs in Portland, ME

Primary Purpose : Duties :

Duties :

Support inbound customer calls as necessary (75% work time dedicated to direct / indirect customer support)

Support Admin I with escalated case research

Provide daily on-the-fly training with admins as the need arises

Work with customers and stores to document, resolve and / or escalate problems being reported. As part of the process, record required contact information and problem description in the appropriate application.

Call content, appropriate notifications, error messages, problem classification and severity are critical to the problem review and resolution process.

Provide appropriate resolution at the first point of contact.

Gather data during the problem solving process, analyze the situations, and provide solutions.

Be alert to urgent or severe issues for immediate escalation, as well as trends that may negatively impact the company.

Take ownership of all calls and cases / tickets opened; track the contact status to resolution utilizing the appropriate application.

Escalate complex and / or high priority problems to appropriate coworkers, support groups, or vendors for resolution.

Ensure proper notification and escalation procedures are followed to update business users and customers.

Qualifications :

High School or equivalent

Associate's or Bachelor's Degree Add, Prior call center experience preferred

Last updated : 2024-05-04