Business Office Manager - Healthcare jobs in Neillsville, WI

Title: Business Office Manager

OakLeaf Clinics – Business Office has an exciting opportunity to join our growing team as a Business Office Manager overseeing our Billing, Customer Service, and Prior Authorization departments. This position will be based out of 719 W Hamilton Ave, Suite B Eau Claire, WI 54701.

Position Description

The Business Office Manager will manage various departments of the revenue cycle team, including Customer Service, Credentialing, Prior Authorization, Payment Posting, and Billing. You will play a key role in guiding and leading your teams through goal setting, facilitating meetings, driving change, and deliver exceptional service to our patients. Building relationships to develop and coach team members through day-to-day workload and challenges will be an essential function of your role. You will report directly to the Business Office Director and work closely with them to develop and implement policies and procedures that drive efficiency within our teams.

As the Business Office Manager, you will ensure the highest level of compassionate, patient-centered care is provided to our patients through managing systems, policies, procedures, and personnel of the Business Office.

Responsibilities

· Oversee Business Office Leads managing Payment Posting and Billing, and oversee the Revenue Cycle Specialist

· Directly manage and lead all functions of Customer Service, Prior Authorization and Credentialing teams

· Maintain approachable and positive attitude interacting with all teams in rapidly changing environments

· Maintain positive work environment by ensuring team members are held accountable for daily activities, performance, and behavior

· Promote and encourage personal and professional growth within the business office

· Ensure each department sets S.M.A.R.T goals that are achieved annually

• Set fee schedule and monitor payer agreements to ensure third parties reimburse at contracted rates
• Monitor cash flow applied to AR to analyze deficiencies and create and apply corrective action to assure accurate and timely receipt of payment from Patients, Government Agencies, and Commercial insurers
• Establish and maintain revenue cycle duties that include prioritization of work (e.g., Ensure a system of prioritization for claims processing and accounts receivables management depending on the volume, revenue, payer mix, etc.)

· Conduct monthly one on one meetings with Leads, hold team meetings (monthly/quarterly), and team huddles as needed.

• Represent the business office through being the first point of contact to our clinical leadership team
• Evaluate Lead performance through annual Performance Review Process and ensure valuable feedback is delivered to drive personal and professional growth
• Oversee Performance Review Process of business office teams
• Ensure team members are both recognized for performance and held accountable through timely and appropriate feedback

· Develop and implement policies and procedures, and ensure job aids are updated appropriately

· Monitor productivity of team members when appropriate and clearly communicate performance and quality expectations

· Facilitate rapid and successful conversion of patient revenue into cash, minimize debt, improve cash flow, and manage overall health of the Clinic’s receivables

• Analyze, understand, interpret, and communicate key revenue cycle and productivity data to determine current performance and identify areas needing improvement
• Analyze practice fees on an annual basis and makes rate recommendations to Director to ensure appropriate income/cash flow
• Participate on various committees to provide input from a Business Office perspective
• Collaborate with Director to analyze Accounts Receivable report requests for various supervisors in the clinic
• Collaborate across the organization to develop, implement, and maintain processes that impact cash and accounts receivables

· Reinforce and abide by our values of Patient First, Respect, Teamwork, Joy, Innovation and Continuity of Care

• Ensure the highest level of compassionate, patient-centered care is provided to our patients

Qualifications

• Bachelor’s and/or Master’s degree, preferably in health care administration – Preferred

· Associate degree, preferably in Health Information Technology or Medical Office Specialist

• Physician practice revenue cycle experience, minimum of 5 years
• People management or leadership experience, 5-8 years of experience
• Previous experience/understanding of insurance processes in clinic setting -Preferred
• Excellent interpersonal and customer service skills
• Comfortable working in a flexible team environment
• Ability to lead independently and multi-task to handle multiple competing priorities
• Ability to organize and interpret data
• Knowledge of business systems and design
• Enhanced knowledge of ICD-10 and CPT coding preferred
• Working knowledge of Microsoft Office Suite and products
• Excellent verbal and written communication to work efficiently with administration, physicians, patients, and staff
• Demonstrate confidence, independent judgment, and initiative
• Epic Systems Super User with extensive Epic experience

Work Environment

While performing the duties of this job, the employee regularly works in an office setting.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Major activities of this job include frequent sitting for extended periods of time, some walking or standing, and light physical effort performed on a level surface. Some carrying, lifting, kneeling, bending, reaching, and squatting are involved in the medical office. Use a computer and telephone and employ writing and organizational skills. Manual dexterity, mobility and good vision that includes near acuity, depth perception and accommodation are physical requirements necessary for technical work.

Salary starting at: $65,000

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Eau Claire, WI: Relocate before starting work (Required)

Work Location: In person