Business Support Specialist jobs in North Dakota

Business Support Specialist

Business Overview

Consolidated Benefits & Insurance Services provides back office customer service support to licensed insurance professionals throughout North Dakota, Minnesota, and South Dakota. CBIS offers products from over 50 Insurance Carriers for individual and employer group benefits. We offer health, dental, vision, life, disability, as well as other voluntary benefits.

Job Overview

As Business Support Specialist, this person is responsible to build relationships with Agents and Clients while assisting to ensure client management and support is at high efficiency. In this position you will also gain an understanding of office processes and procedures to support the growth of the business.

Responsibilities and Duties:

· Prioritize day to day tasks such as: general Email box, pending business, new business, renewals, and more, while being flexible to move between tasks.

· Additional daily tasks: phones, mail, filing, data entry.

· Respond to questions and requests from Agents, Home Office, or Clients, direct calls as appropriate.

· Support Agents with proposals, quotes, and enrollments.

· New small group submissions.

· Oversee small group renewal process and provide agent support as needed.

· Manage benefit enrollments on behalf of Agents.

· Coordinate with Carriers to understand product and provide ongoing support to Agents.

· Work as a team to communicate next level issues and work to discuss options for efficiency while developing a positive work environment.

Desired Strengths:

· Ability to prioritize work, manage tasks to meet deadlines while being flexible to recognize urgent needs.

· Strong communication skills to interface with Insurance Carriers, Agents, and office staff via phone and email.

· Ability to do research to support Agent and Carrier questions.

· Experience with Microsoft Office tools, particularly Outlook, Excel and Word.

· Ability to learn office specific systems and provide support as needed in a small office setting.

· Strength in Multi-tasking with organizational skills.

· Strong work ethic.

Qualifications:

· College degree or some college preferred.

· Experience in an office environment.

· Insurance industry experience preferred, not required.

· Obtain insurance licensing within 90 days.

Job Type: Full-time

Pay: $40,980.14 - $49,352.43 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person