Business Support Specialist jobs in Waukesha, WI

As the Business Development District Manager, this person will lead, serve, and coach multi-site operations with safety, teamwork, systems, and productivity. This role will provide the LACOSTA team with all necessary tools, equipment, and resources to succeed and grow.

They will delegate and empower employee talent to manage equipment maintenance, execute and comply with company management systems, practices and policies, and the development of the team.

They will build and manage strategic relationships with customers and integrate our systems, leadership, and work standards to maximize customer service and satisfaction. Satisfied customers buy, and identifying customer challenges, needs and opportunities should lead to customer expansion and sales.

They will drive corporate sales in the pursuit of additional customers in the geographic vicinity to drive our business forward.

Build financial budgets and plans and engage each site’s leadership team to deliver a healthy financial performance.

ROLE RESPONSIBILITIES:

Lead, serve and coach multi-site operations with safety, teamwork, systems, and productivity.

Provide the guidance, structure, organization, plans, and communication necessary to develop and empower each site’s leadership team, key employees, so they may create the environment for safe, productive, and customer satisfied work.

· Perform weekly visits to each site, with engagements with the customer’s leadership, to sample the site’s culture, performance, and compliance with company’s expectations.

o Deliver monthly calendar with visit plans so all people are properly supported.

· Lead the development and maintenance of the Company’s playbook, providing a quality snapshot of the site’s and customer’s health.

· Hire, develop and maintain each site’s leadership team with necessary talent and skill sets necessary to fulfill customer needs and expectations.

· Influence and steer each site’s subculture that aligns and compliments our company’s culture and values.

· Coach/guide the site’s management and leadership team to organize and distribute work responsibilities that capitalize employee’s talents and customer’s needs.

· Coach/guide, and if necessary, install company systems, practices, and policies, ensuring compliance with company standards.

· Find opportunities to stretch and grow employees, encouraging them to take on vertical responsibilities.

· Coach/guide, and if necessary, create master sanitation schedules, JESs, and Janitorial cleaning plans with people assignments and walk throughs.

· Be accountable to each site’s leadership team, ensuring they hold to their role responsibilities, and set high performance, culture, and customer expectations.

SKILLS AND KNOWLEDGE:

Technical Skills Include:

· Master of Janitorial and Industrial Cleaning practices and equipment

· Sanitation knowledge and management

· Adept at designing Master Sanitation Plans and Cleaning JES and SOPs.

· Customer relationship management

· Management organization and strategic planning.

· People development plans.

· Financial knowledge and budget management.

· Safety practices and OSHA knowledge

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Janitorial management: 4 years (Required)
• Overseeing Multi-state accounts: 3 years (Preferred)

Work Location: On the road