Call Center Agent jobs in the United States

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Call Center Agent
  • Genesis Call Center, LLC
  • Savannah, GA PART_TIME,FULL_TIME
  • Overview: We are looking for a customer-oriented Call Center Agent that will be the liaison to provide product/service information and resolve any emerging programs that our customer accounts might face with accuracy and efficiency across multiple industries.

    Our serviced industries include roadside assistance, telecommunications mass media entertainment, home improvement retail, electricity retail, hospitality, travel, tourism, and more. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.

    The best Call Center Agents are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk. Problem-solving also comes naturally to Call Center Agents. They are confident at troubleshooting and investigate if they do not have enough information to resolve customer issues. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

    Service Type: Customer Service, Technical Support, &/or Sales

    Work Commitment: 15-hours per week or more

    Schedule Availability: Flexible

    Schedule Structure: Agent manages own schedule

    Location: Nationwide except CA, CT, MA, MD, NY, OR, WA, or WI

    Training Availability: 1-4 Weeks

    Responsibilities:

    • Manage large amounts of inbound and outbound calls in a timely manner.
    • Probe to identify the need of the customer based on service or product situation.
    • Process orders, returns, and exchanges.
    • Assist with billing questions, process payments, and adjust service plans.
    • Dispatch a service provider to assist the customer when applicable.
    • Provide status updates on products and services to customers.
    • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
    • Seize opportunities to up-sell products when they arise.
    • Build sustainable relationships and engage customers by taking the extra mile.
    • Keep records of all conversations in our call center database in a comprehensible way.
    • Meet personal/team qualitative and quantitative targets.

    Knowledge/Skills/Abilities:

    • Ability to remain resilient, project patience and empathy, and provide excellent Client service when dealing with stressful situations.
    • Self-disciplined to manage your own schedule and adhere to it.
    • Ability to utilize multiple computer programs at the same time.
    • Exhibit professional, courteous, and friendly behavior.
    • Customer focus and adaptability to different personality types.
    • Ability to multitask, set priorities and manage time effectively.

    Administrative Requirements:

    • Authorized to work in the United States
    • US resident (any state except CA, CT, MA, MD, NY, OR, WA, or WI)
    • At least 18 years old
    • High school degree
    • All information kept confidential according to EEO guidelines.

    Benefits Offered:

    • Paid Training
    • Paid Time Off
    • Flexible Schedule
    • Wellness Resources
    • Employment Security
    • Training & Development
    • Advancement Opportunities
    • Safe Workplace Environment
    • Health Care Options (including Telehealth, Dental & Vision)

    Job Types: Full-time, Part-time

    Pay: $10.00 - $13.00 per hour

    Expected hours: No less than 15 per week

    Benefits:

    • Dental insurance
    • Flexible schedule
    • Health insurance
    • Paid time off
    • Referral program

    Experience level:

    • No experience needed

    Weekly day range:

    • Monday to Friday
    • Weekends as needed

    Work setting:

    • Call center
    • In-person

    Language:

    • English (Required)

    Work Location: In person

  • 4 Days Ago

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Call Center Agent
  • Ambs Call Center
  • Tampa, FL FULL_TIME
  • ABOUT THE CALL CENTER AGENT POSITION Do you like helping others? If so, this job might be for you! We’re a family owned and operated telephone answering service. Every day our core focus and passion i...
  • 24 Days Ago

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Call Center Agent for Products and Services
  • Enterprise Call Center
  • Knoxville, TN FULL_TIME
  • Company DescriptionWe recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care...
  • 5 Days Ago

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Customer Service Agent - Call Center
  • Genesis Call Center, LLC
  • Jackson, MS FULL_TIME,PART_TIME
  • Overview: We are looking for a customer-oriented Customer Service Representative/CSR that will be the liaison to provide product/service information and resolve any emerging programs that our customer...
  • 6 Days Ago

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Customer Service Agent - Call Center
  • Genesis Call Center, LLC
  • Lexington, KY PART_TIME,FULL_TIME
  • Overview: We are looking for a customer-oriented Customer Service Representative/CSR that will be the liaison to provide product/service information and resolve any emerging programs that our customer...
  • 26 Days Ago

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Call Center Agent - Customer Service Associate
  • Call Pernell, Inc.
  • Smithfield, NC FULL_TIME
  • Here at Call Pernell, Inc. we are currently hiring for a full-time Call Center Agent - Customer Service Associate to assist our customers with their HVAC (heating and air conditioning) systems in the ...
  • 1 Month Ago

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Patient Access Representative
  • GW Medical Faculty Associates
  • Arlington, VA
  • The GW Medical Faculty Associates (MFA) was incorporated in July 2000 as a not-for-profit, physician-led practice group....
  • 4/21/2024 12:00:00 AM

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Call Center Representative
  • Growing Benefit Fund
  • Rockville, MD
  • Job Description Job Description Why You Want To Work Here: We are a growing union providing our members with competitive...
  • 4/21/2024 12:00:00 AM

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Call Center Representative
  • Mb Staffing Services LLC
  • Washington, DC
  • Job Description Job Description The Call Center Representative must have direct, relatable Call Center experience. The C...
  • 4/21/2024 12:00:00 AM

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Call Center Representative
  • Corporate Payroll Services
  • Rockville, MD
  • Job Description Job description Corporate Payroll Services is actively seeking outbound call center reps for our call ce...
  • 4/21/2024 12:00:00 AM

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Quality Assurance Agent
  • BusPatrol
  • Lorton, VA
  • Overview: Role: Quality Assurance Agent Location: In Office Role (No remote opportunities) Job Type: Fixed term position...
  • 4/20/2024 12:00:00 AM

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Call Center Representative
  • Advantia Health
  • Chevy Chase, MD
  • Reiter, Hill & Johnson is seeking an in-office Call Center Representative. This role will be responsible for greeting, r...
  • 4/19/2024 12:00:00 AM

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Customer Service Representative
  • Sinch Weight Loss
  • Fairfax, VA
  • Job Description Job Description We are searching for a dynamic Nurture Specialist with a strong work ethic, a knack for ...
  • 4/18/2024 12:00:00 AM

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Customer Service Representative
  • Sinch Weight Loss
  • Columbia, MD
  • Job Description Job Description We are searching for a dynamic Nurture Specialist with a strong work ethic, a knack for ...
  • 4/18/2024 12:00:00 AM

Income Estimation for Call Center Agent jobs
$35,331 to $41,667

Career Path for Call Center Agent