Call Center Manager jobs in Omaha, NE

Complete Call Solutions is looking for Client Service Specialist to be part of our team. Ideal candidates thrive in a challenging but rewarding customer focused environment, are tech savvy and have exceptional written and verbal communication skills .

We offer a fun and casual environment, a comprehensive benefits package, a competitive hourly wage, PTO accrual, and great advancement opportunities in our growing company.

** Available shifts: Looking for all days, all shifts, full time **

Duties/Responsibilities:

• Answer incoming inquires through multiple channels including phone, email and chat.
• Create tickets and document support in detail as described in training.
• Engage with customers in a friendly and professional manner while actively listening.
• Offer support and solutions to customers in accordance with the company's policies.
• Ensure customer inquiries and issues are fully answered and resolved.
• Record customer information within our customer service database.
• Follow established Standard Operating Procedures (SOPs).
• Share shift summaries and reports with respective Supervisors and Managers.
• Maintain a high level of confidentiality due to the sensitive nature of information.
• Maintain a high level of confidentiality due to the sensitive nature of information

Required Education/Skills/Abilities:

• Positive attitude
• High School Diploma or Equivalent preferred
• Customer Service Representative (CSR) experience a plus.
• Excellent verbal and written skills
• Professional demeanor with a good understanding of delivering excellent customer service.
• Familiar with operating a computer
• Fun upbeat personality.
• Comfortable providing written communication and documentation to describe actions taken.

Opportunity:

Great advancement and earning opportunities

· Entry level positions to start and grow with the company

· Management positions available as you learn the business

· Build and manage your own team

· Make more money as gain more experience

Great advancement and earning opportunities

·Benefits:

Great advancement and earning opportunities

· Health, Dental and Vision Insurance

· AD and Life Insurance

· Catered Meals

· 2 weeks PTO

· Free Gourmet Coffee

· Casual dress code

· Fun and engaging environment

· Paid Training

· Free snacks

· Employee Referral Program

· Holiday Celebrations

· Birthday Recognition

Complete Call Solutions provides a multi-channel shared solution. As an agent, this means you are never bored and always learning. Our client's products are varied and thus, the work is exciting and thought provoking.

Job Type: Inbound Customer Service

Full-time

In office only

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Work Location: In person