Call Center Manager jobs in Orlando, FL

USA Capital Group Call Center Manager

As a Call Center Manager, you will be responsible for leading and motivating a team of acquisition agents to achieve sales targets and deliver exceptional customer service. Your role will encompass supervising the day-to-day operations of the sales team, implementing effective sales strategies, and fostering a collaborative and high-performance work environment.

Key Responsibilities:

• Team Leadership: Manage and mentor a team of sales agents, providing guidance, support, and training to help them achieve their sales goals and professional development.
• Sales Strategy: Develop and implement strategic sales plans to drive revenue growth, expand the client base, and maximize profitability in the real estate market.
• Performance Management: Monitor individual and team performance, set sales targets, and assess results, taking corrective actions when necessary to ensure sales objectives are met or exceeded.
• Customer Relationship Management: Build and maintain strong relationships with clients, ensuring their needs are met and providing expert advice throughout the buying and selling process.
• Collaboration: Coordinate with marketing, finance, and other departments to align strategies and support the overall growth and success of the real estate business.
• Reporting: Prepare regular sales reports and present performance updates to senior management, highlighting achievements, challenges, and proposed solutions.

Requirements:

• Proven experience in professional sales, with a track record of meeting or exceeding targets.
• Strong leadership skills and the ability to inspire and motivate a team.
• Excellent communication, negotiation, and interpersonal skills to build rapport with clients and team members.
• Analytical mindset with proficiency in data analysis and using insights to drive sales strategies.
• Problem-solving abilities and a proactive approach to overcoming challenges.
• Prior experience in teaching a team within a call center setting is advantageous.
• Must have previous sales experience
• Must live within 1 hour radius away from Orlando, Florida.
• This will be an in-office position.
• No out of state or remote candidates will be chosen

About USA Capital Group

USA Capital Group is a prominent national real estate investment firm headquartered in Orlando, Florida that offers homeowners the option to sell their properties. With over 20 properties sold each month in Central Florida alone, we specialize in wholesale and fix-and-flip deals by partnering with esteemed, well-established clients such as Hedge Funds and Institutional Buyers. We are actively seeking self-starters who embody strong work ethics, exhibit professionalism, and possess a sales-oriented mindset.

Job Type: Full-time

Pay: $60,000.00 - $150,000.00 per year

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Application Question(s):

• How many years of experience do you have leading a Sales Team in a Call Center setting?

Work Location: In person