Job Description:
Under the supervision of the Director of Customer Service, the Call Center Manager is responsible for managing and directing all aspects of an inbound call center; implementing and reviewing contact center procedures and policies to serve the customers by delivering a high standard, efficient customer service. This position will work closely with other managers and the Director of Customer Service to strategize on new and existing projects and to act as a liaison with different departments to collect information and resolve issues.
Job Responsibilities:
Required qualifications:
Preferred qualifications:
Accommodation:
Call the Car has the right to modify the duties and functions of the job description based on the needs of the organization.
Work Location: Diamond Bar, California
Job Type: Full-time
Pay: $70,000.00 - $84,000.00 per year
Benefits:
Schedule:
Experience:
Work Location: In person
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