Call Center Trainer jobs in the United States

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Call Center Representative
  • Enterprise Call Center
  • Tuscaloosa, AL FULL_TIME
  • Company Description

    We recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care services through various integrated platforms that adapt to any client workspace.  Our cloud-based technology ensures consistent representation of branding efforts around the world.

    Job Description

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

    Responsibilities

    • Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers.
    • Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers.
    • Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers.
    • Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers.

    Qualifications

    • Proven customer support experience or experience as a client service representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • High school degree
    • Location: Nationwide except CA, CO, CT, MA, MD, NY, OR, WA, or WI

    Additional Information

    • Paid Training
    • Paid Time Off
    • Free Telehealth
    • Flexible Schedule
    • Wellness Resources
    • Training & Development
    • Advancement Opportunities
    • All your information will be kept confidential according to EEO guidelines.
  • 13 Days Ago

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Call Center Agent
  • Enterprise Call Center
  • Hattiesburg, MS FULL_TIME
  • Company DescriptionWe recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care...
  • 16 Days Ago

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Call Center Agent
  • Genesis Call Center, LLC
  • Mobile, AL FULL_TIME
  • Overview: We are looking for a customer-oriented Call Center Agent that will be the liaison to provide product/service information and resolve any emerging programs that our customer accounts might fa...
  • 1 Day Ago

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Call center customer
  • Enterprise Call Center
  • Orangeburg, SC FULL_TIME
  • Job Description We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product / services information and resolve any ...
  • 5 Days Ago

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Call Center Agent
  • Enterprise Call Center
  • Indianapolis, IN FULL_TIME
  • Company DescriptionWe recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care...
  • 6 Days Ago

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Evening Call Center Agent
  • Call Center Group
  • Festus, MO FULL_TIME
  • Are you ready to kickstart your career or make some extra money? Join our team as an Evening Call Center Agent at our vibrant BRAND NEW office in Festus! No experience necessary – we provide thorough ...
  • 7 Days Ago

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Representative, Customer Service I (REMOTE)
  • Evolent Health
  • Washington, DC
  • **Your Future Evolves Here** Evolent partners with health plans and providers to achieve better outcomes for people with...
  • 7/23/2024 12:00:00 AM

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Academy Head Coach
  • D.C. United
  • Leesburg, VA
  • JOB DESCRIPTION Title: Academy Head Coach Location: Segra Field/INova Performance Center/Audi Field/other locations Depa...
  • 7/23/2024 12:00:00 AM

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Nurse Practitioner
  • Premise Health
  • Gaithersburg, MD
  • $10,000 Sign-On Bonus! No Nights, No Weekends, No Holidays, No On-Call! Premise offers a wide range of dynamic, purpose-...
  • 7/23/2024 12:00:00 AM

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Coach Personal Trainer
  • The Fitness Equation
  • Chantilly, VA
  • Job Description Job Description The Fitness Equation (“TFE”) is seeking a motivated Personal Trainer to provide fitness ...
  • 7/23/2024 12:00:00 AM

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In-Country Team Lead
  • Terrestris Global Solutions
  • Fairfax, VA
  • Are you tired of just being a number? Looking for an innovative organization and the opportunity to learn and grow profe...
  • 7/23/2024 12:00:00 AM

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Part-time Technology Trainer for Older Adults- Bilingual
  • The Consortium, Inc.
  • Rockville, MD
  • This part-time position is a unique opportunity for a passionate individual to work with OATS to empower older adults by...
  • 7/23/2024 12:00:00 AM

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Crisis Intervention Technician, Weekdays, The Lourie Center Therapeutic Nursery Preschool
  • Adventist HealthCare
  • Rockville, MD
  • Lourie Center - Rockville If you are a current Adventist HealthCare employee, please click this link to apply through yo...
  • 7/22/2024 12:00:00 AM

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Coach Personal Trainer
  • The Fitness Equation
  • Ashburn, VA
  • Job Description Job Description The Fitness Equation (“TFE”) is seeking a motivated Personal Trainer to provide fitness ...
  • 7/21/2024 12:00:00 AM

Income Estimation for Call Center Trainer jobs
$39,815 to $50,464

Career Path for Call Center Trainer